In this part of the Bay Area, as I understand it, no matter what termite company you call, Cost Less will do the fumigation. (And in my case I paid the termite company and they pay Cost Less, hence the "N/A" for cost of service.) The team that came to my house to set up the tent was very professional, competent, pleasant and able to communicate well. My problem with the company was communication with the office. On the plus side, they were very helpful and kind about my several telephone calls for more information about my concerns and fears. On the minus side, they seemed disorganized and unable/unwilling to keep promises about doing things they were asked to do and said they would. (1) At the first call to set up the date, they said they'd send me paperwork to sign. When it still had not come and it was getting near the date I'd scheduled, I called them. They'd forgotten, but they'd do it now. The good news was that I kept the original date, which I'd planned my life around ... (2) Before and during the 3 days of tenting, I asked them to call me, e.g. when they were on their way to my house for day, or when they had certified the house for re-entry on day 3. They never made any of those calls. Each time, I had to call the office and ask. For those sorts of things, I would expect that contacting the customer by phone would be standard operating procedure. It would certainly make customers feel that their time was being respected. PS: Not the fault of Cost Less but relevant to the subject of TENTING: none of the standard tenting pamphlets, nor anything I could find on the web, addresses two effects of the tenting gases (Vikane(R) and the warning gas chloropicrin): on mattresses, in particular Tempurpedic, and on batteries. I have written in more detail about those effects on a blogspot blog called myunpublishedworks2.