The company owner, Tony Adams, personally came to our house within a day or so of when we stopped by the showroom. He suggested a better (and less expensive) surface than the all-glass-bead finish we had been considering, and also a much nicer granite than the blah brown we had been considering. We received a written proposal incorporaring everything we wanted within another day or so; work began the following Monday; and the entire job was finished in under three weeks. The efficiency and quality of the work were astonishing, and the cleanup after each workday was immaculate. The cost was less than we would have paid our original smaller contractor, from whom we were having difficulty getting a start date. Responsiveness was off the chart: Experts in each area--plumbing, electrical, layout and masonry were frequently onsite, and Tony himself visited almost everyday--three times on the day the Pebble-Plus surfacing was applied. I had cellular numbers for Tony and the experts in case I had questions, and a coordinator in the office if I didn't know whom to contact. When I asked to have a squeeling pump replaced before the project was completed, it was done before the end of the day; when our pool service quit the day they were to resume weekly care, Tony had his start-up guy continue on the job while we were out of the country for three weeks. Even now, months later, my questions about the new salt system and pool chemistry are welcomed and get answered almost immediately. Totally awesome customer care! Quality was also astonishing, always surpassing my very high expectations. Every person was a perfectionist, and many rose to the level of artist. I have time for only a few examples: Tony had three large custom samples produced to be sure the color mix of pebbles, glass bead and concrete would be just what we wanted, and he also carted away a stone slab to be sure the new ones would match exactly. The new pathways were measured and laid out so they looked original; the leveling and grout match were perfect; and each slab laid was even hand scrubbed thoroughly to be sure the mortar stuck. The masons laying granite found the perfect circle to fit on the backsplash above the spa; managed to locate the sheer descent at a groutline; beautifully cut and rounded all the exposed edges everywhere; and used a grout color that that blends the foot-square tiles almost seamlessly together. The guys who applied the pool finish worked together like a professional dance troupe. The plumbers who installed the outdoor shower tunnelled under the flowering groundcover instead of removing it as they laid the water lines, which are insulated copper; and they even installed shut-offs and perging valves to prevent freezing in the winter. The stair rail installer brought several samples and special ordered just what we needed, then artfully matched the edges of the anchor core holes to the edges of the stone slabs even though they are covered whenever the railing is in place. Perhaps most impressive to us is that the four concrete patches laid elsewhere in the yard are an absolutely perfect match in color and texture to the surrounding concrete. This was done by taking a piece of the old concrete back to the shop and testing various conntrolled color mixes, letting each dry, until the perfect one was found. Such painstaking attention to detail on a freebie add-on to a project epitomizes the standard of care lavished by Adams Pools upon every detail of its work. I cannot imagine why anyone would use anybody other than Adams to build or remodel their pool.