My elderly neighbor has had mice for about 2 years. She has refused to call an exterminator, and the bait that had been tried was not eradicating the problem. I convinced her that she should let me try and find a professional to a**** the situation and (hopefully) rid her of the mice. I called Jon, based upon reviews, and he came out the following day. He checked the surroundings and talked with this neighbor at length, describing the process of finding and exterminating the mice. The price, although he offered a discount, was more than she wanted to pay. Jon was kind, caring, and professional in every sense of the word.