Owner David Rodrigues contacted us immediately following an e-mail sent to him requesting a price quote. David came to our home, inspected the chimney, made some suggestions as to how to best deal with our situation and timely provided us with a price quote for all of the work. David showed up on time as promised with a co-worker, removed an extremely heavy and large fireplace insert and prepared the chimney for cleaning with a special solution that would break down the creosote that lined our chimney. He explained in detail how the process would work, when materials would be received and when he would be able to install the new gas fireplace log set. Our fireplace was already set up to receive a gas fireplace log set, so all that was needed was to connect the gas line stub to the new set and to make sure everything was working. Once the chemical was allowed time to break down the creosote, David cleaned out the chimney and inspected it for safety. Finding no cracks or issues, he proceeded to connect the new gas fireplace log set to the existing gas line and set up the fireplace. The fireplace log set is turned on and off by a handheld remote. It worked great following installation. We did subsequently have an issue with the remote, and David had to return twice to troubleshoot the remote control device. We felt really bad about having to have David return twice, but he always found time to come by to investigate the problem and after the second callback decided to install a new remote control device and let the manufacturer deal with the issue. He was courteous, knowledgeable, responsive, dilligent and everything works great, just in time for the holidays. We love the gas log set HE picked out. It is very realistic looking and gives off great heat. We would highly recommend David and his company if you are contemplating any fireplace work.