The Acme Awning Company salesman was punctual and came well prepared with sample fabrics and various options with prices. The pricing is slightly higher than some others I researched, but I learned that their guaranteed service levels made it worth the cost. You see, the salesman's measurements didn't account for a non-obvious surprise that required the awning be 3" shorter than the width measured. When the installers came, they found a way to make the salesman's measurements work, but when I said I wasn't happy with it, they promptly uninstalled the awning, took it back to be resized, and showed up the next week to install it again to my satisfaction. If I had purchased the awning from one company and hired my own contractor to install it, I would have not known about the hidden/non-obvious surprise causing me to order an awning that was the wrong size, and I would have had to pay the contractor to install the awning, take it down, and reinstall it again...all costs that would have added up. With Acme, one price covered it all, and I absolutely love the result - it's functional and beautiful! I'm usually a DIY person, but I'm glad this time I left it to the pros.