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FRAUD AWARENESS

Fraudulent Use of the DHL Brand

Attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.

In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.

Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.

 

Websites

If you are in any doubt as to the integrity of a website that uses the DHL brand, please always access DHL websites via our global website.

Visit DHL Global Websitefor more information

 

DHL Fraud Awareness Guidelines

Thank you for joining our effort to combat online fraud. DHL goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as DHL, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.

Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at [email protected] following the below instructions.

We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries. If you have questions regarding the status of a shipment or an invoice, please direct those to our customer support.

  • Fraudulent Email

    Below are some indicators that can help you assess whether the received email is fraudulent.

    • Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de, @dhl.fr or another country domain after @dhl.
    • We never use @gmail, @yahoo or other free email services to send emails.
    • We never link to a website other than our own starting with for example https://dhl.com/, https://dpdhl.com/, or a country/campaign website


    From a desktop computer: 

    • Drag & Drop the suspicious email into a new message and send it to [email protected] as attachment. To effectively shut down the fraudulent service, we need complete mail headers which are not included in a forwarded message.


    From a mobile device: 

    • Forward the message to us. If feasible, please always send the suspected email from a desktop as attachment including complete mail headers.
    • Report the message as spam within your mail app, so that your mail provider can take appropriate actions.
  • Fraudulent SMS
    • SMS Scams often include a shortened URL e.g. starting with https://bit.ly/ to obfuscate the final destination of the link.
    • The sender number is not visible, instead you find a generic name such as “Delivery”.
    • The phone number starts with a a country prefix outside of an expected territory (e.g. +235).

    Send a screenshot of the suspicious SMS to [email protected], include the suspicious phone number in the message.

  • Fraudulent Social Media Accounts Incl. Whatsapp
    • The account is lacking a sign of verification (e.g. there is no blue badge).
    • The account attempts to continue the communication over an encrypted channel such as Whatsapp or Telegram.
    • The account is only a couple of weeks old.
    • The account offers “free Visa”, “free flights” or to “double your investment”.
    • The account does not make use of an adequate profile picture (DP/DHL Logo) and background picture.
    1. Please report the social media account/post destination (URL) or phone number to [email protected].
    2. If available, report the account/post directly to the social media channel as fraud.
  • Hacked DHL Accounts

    If you receive unexpected messages alerting you over changes to your account, such as address changes or password reset notifications that were not triggered by yourself, it is possible that hackers are trying to take over your account.

    1. Login to your account and change the password
    2. If you lost access, please report this incidence via customer support  

Local Alerts

  • DHL Express - Local Email Fraud Alert

    11/18/2016

    A fraudulent email is being circulated which suggests that a DHL shipment label was printed and points to several non-DHL links for additional information. The fraudulent hyperlink is revealed when you hold your cursor over it. The DHL Fraud Department is aware of the issue and has been working with authorities to investigate. 

    If you receive such an email, be assured that it was not authorized by DHL and that the package does not exist. Do not click any hyperlinks or open any attachments within the email.

    If you have received an email falsely representing DHL Express, please report the Suspicious Email

    Additionally, you may also report the issue to law enforcement online at the Internet Crime Complaint center: http://www.ic3.gov/default.aspx.

  • Bogus Recruitment Ads & Offers

    Job-seekers have been contacted by individuals and companies fraudulently claiming to be recruiting on behalf of DHL. In some cases, the invitations or offers may appear to be branded as DHL or sent in the name of a DHL employee. They typically ask the job-seeker to make a payment, for example, to process background checks with TSA or to cover administration costs and / or to share Social Security Numbers and other personal details.
     
    Please note that DHL does NOT ask potential recruits to pay any money in order to apply for a job at our company, to process background checks or to perform any other services. We also do not permit recruiters working on our behalf to charge applicants for their services.
     
    We encourage anyone who has been contacted in this way to be extra vigilant and to contact DHL Customer Service or your local DHL office if you have concerns about a potential job offer from us, particularly if the offer is unsolicited. Our recommended approach for seeking employment opportunities and finding open positions at DHL is via our careers website here.