Support » Fixing WordPress » Can’t access any settings for plugins

Can’t access any settings for plugins

  • mawsigger

    (@mawsigger)


    1 day, 7 hours ago

    Our wordpress websites currently uses a Canvas theme (discontinued, I know). So I’m looking to change it to a decent new one, e.g. Divi.

    I can’t take the site down for ages so want to do it using, e.g. WPStaging plugin. However, on installing WPStaging, I’ve realised that the settings of all of my plug-ins (except Classic editor) throw up a 500 error on clicking ‘settings’. This has clearly been the case for a while as deleting WPstaging makes no difference.

    WordPress version: 5.1.1 (This shows as ‘latest version’ which obv. it is not, but this is presumably related to my overall problem.)

    I’ve tried deactivating plugins but still get the same error on a single reactivated plugin (except Classic editor).

    I’m techy but have limited knowledge of wordpress. I can ftp into the host and am able to edit any config files as nec.

    Appreciate any help!

Viewing 1 replies (of 1 total)
  • Courtney P.K.

    (@courtneypk)

    22 hours, 26 minutes ago

    Hi there!

    Internal server errors (error 500) are often caused by plugin or theme function conflicts.

    If deactivating plugins hasn’t helped with the issues, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Hope this helps!

Viewing 1 replies (of 1 total)
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