Support » Plugin: Event Tickets » ‘Get Tickets’ button is greyed out

  • Resolved alexlever17

    (@alexlever17)


    Hi, I’m using Event Tickets for my event pages. Unfortunately, the ‘Get Tickets’ button is grey out on the webpage which prevents the user from purchasing the tickets. I’ve correctly set up the PayPal IPN URL settings and followed the tutorials perfectly.

    I’ve tried loading the page without the Divi builder, so it’s not a conflict in that sense.

    The only other thing that I can think of is that my PayPal IPN URL is slightly different to the guides that I’ve followed. For example, my IPN URL is ‘https://deedesignsceramics.co.uk/?wc-api=WC_Gateway_Paypal’, whereas the guide asks me to enter just the whole domain (https://deedesignsceramics.co.uk/).

    I’m not sure if this will make a difference, but it’s the only variation between my version and the guide.

    The button loads initially with the page, but fades out and becomes unclickable after a second.

    Would someone mind taking a look to see what’s going on?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Juan Aldasoro

    (@juanfra)

    Hi @alexlever17,

    Thank you for reaching out to us. I hope you’re doing well.

    It seems that you’re having a JS error due to the minification. Are you using any minification plugin? It so, can you please try deactivating that and checking again?

    I’d recommend you to be on the latest version of Event Tickets too.

    Best,
    Juan.

    Thread Starter alexlever17

    (@alexlever17)

    Ah thank you! That’s sorted it.

    There was an issue with the page optimize plugin.

    Thanks, Alex.

    Plugin Contributor Juan Aldasoro

    (@juanfra)

    Hi @alexlever17,

    Wonderful news ⭐🎉

    I’ll mark this one as resolved, please feel free to reach out if you need further help.

    Have a great day,
    Juan.

Viewing 3 replies - 1 through 3 (of 3 total)
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