Nikhil G
@nsgawli on WordPress.org
- Member Since: August 5th, 2016
Contribution History
Nikhil G’s badges:- Plugin Developer
- Translation Contributor
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Posted a reply to New Ticket => Ticket_ID always 0, on the site WordPress.org Forums:
Hello, Please create a ticket on our support page. We have to check the issue…3 days ago
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Posted a reply to Permanently delete attachments, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to delete attachments from the plugin. You have to…1 week ago
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Posted a reply to Ticket archive for user, on the site WordPress.org Forums:
Hello, Please create a page and add [supportcandy] shortcode. The customers can see their tickets…3 weeks ago
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Posted a reply to critical error when posting a private note, on the site WordPress.org Forums:
Hello, Can you please create a ticket on our support portal? We have to check…3 weeks ago
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Posted a reply to 票务中附件是存放哪里的, on the site WordPress.org Forums:
Hello, Yes. The attachments are deleted only if the ticket is deleted permanently.4 weeks ago
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Posted a reply to 票务中附件是存放哪里的, on the site WordPress.org Forums:
Hello, The attachments are stored on your own server in uploads folder. Are you facing…4 weeks ago
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Posted a reply to Remove reply box after posting ticket, on the site WordPress.org Forums:
G'day {customer_first_name}, Unfortunately, it is not possible to restrict customers to add replies to the…4 weeks ago
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Posted a reply to You are not authorized to view this ticket., on the site WordPress.org Forums:
Hello, It is not possible to redirect agent in this case. You can use Loco…4 weeks ago
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Posted a reply to Wrong number of unresolved tickets, on the site WordPress.org Forums:
Hello, Please go to Support > Ticket List > More Settings and Save the setting.…4 weeks ago
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Posted a reply to Cancel button in file attach (upload), on the site WordPress.org Forums:
Hello, Customers can remove attachments before submitting the reply. Customers can't remove attachments once the…1 month ago
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Posted a reply to Custom Text on login screen, on the site WordPress.org Forums:
Hello, It is not possible using any settings. You can use following hook to add…1 month ago
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Posted a reply to Not receiving Support Candy Emails, on the site WordPress.org Forums:
Hello, Please create a guest ticket on our support page. One of our support agents…1 month ago
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Posted a reply to 票务内附件无法查看以及下下载, on the site WordPress.org Forums:
Hello, Please enable fileinfo extension for PHP on your server and then recheck the issue.…1 month ago
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Posted a reply to New ticket create Priority, on the site WordPress.org Forums:
Hello, Please allow the priority field in your create ticket form. Go to Support >…1 month ago
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Posted a reply to Woocommerce Marketplace/ Multi-Vendor Support, on the site WordPress.org Forums:
Hello, Unfortunately, no integration is available for any woocommerce marketplace solutions in the current version.…2 months ago
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Posted a reply to Agents: show by default only my tickets, on the site WordPress.org Forums:
Hello, You can default filter from Agent settings. Please click on Agent Setting button located…2 months ago
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Posted a reply to Permantly “loading” all of a sudden?, on the site WordPress.org Forums:
Hello, Please revert the changes and then recheck the issue. If that does not resolves…2 months ago
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Posted a reply to Dashboard for new tickets, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to show notifications on wordpress dashboard. You can set…2 months ago
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Posted a reply to Permantly “loading” all of a sudden?, on the site WordPress.org Forums:
Hello, Do you recently update any plugins or themes? There are many js errors showing…2 months ago
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Posted a reply to What about HeroThemes KnowAll, Heroic KB and Heroic FAQ?, on the site WordPress.org Forums:
Hello, We will check the possibility. If it is possible to integrate with SupportCandy then…2 months ago
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Posted a reply to How to restore old tickets, on the site WordPress.org Forums:
Hello, Please create a ticket on our support portal. One of our agents will help…2 months ago
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Posted a reply to Problem downloading attachment, on the site WordPress.org Forums:
Hello, Please enable fileinfo extension for PHP on your server and then recheck the issue.…2 months ago
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Posted a reply to Access the number of tickets the current user has, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible in the current version.3 months ago
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Posted a reply to Only display products purchased at EDD, on the site WordPress.org Forums:
Hello, It is not possible to show only products that are purchased. Please create a…3 months ago
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Posted a reply to Trello Integration, on the site WordPress.org Forums:
Hello, There is no integration available for Trello in the current version.3 months ago
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Posted a reply to PHP Notice: Undefined variable: user_names in class-wpsc-actions.php, on the site WordPress.org Forums:
Hello, Thank you for reporting. This notice will be fixed in the next version.3 months ago
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Posted a reply to can you open a ticket for client?, on the site WordPress.org Forums:
Hello, Agents can create a ticket for customers. Please see this link for more details.3 months ago
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Posted a reply to Can not login in mobile, on the site WordPress.org Forums:
Hello, We have to check the issue on your server. Please create a ticket on…3 months ago
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Posted a reply to Multiple Custom Submission Forms, on the site WordPress.org Forums:
Hello, We have added your suggestion in our list. We will be discussing this with…4 months ago
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Posted a reply to Wp-rocket breaks SupportCandy, on the site WordPress.org Forums:
Hello, Does SupportCandy work when you deactivate the wp rocket plugin?4 months ago
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Posted a reply to Using the API, how to add reply to ticket for customer, on the site WordPress.org Forums:
Hello, Please verify that you are using correct auth_user and auth_token parameters. You will get…4 months ago
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Posted a reply to Multiple Custom Submission Forms, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to create multiple forms. There are two ways to…4 months ago
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Posted a reply to support agents, on the site WordPress.org Forums:
Hello, No, only administrators can add agents or change support settings.4 months ago
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Posted a reply to How to disable creating tickets for users (only admin can create new ticket), on the site WordPress.org Forums:
Hello, This feature is available in the free version. Which version you are using? This…4 months ago
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Posted a reply to error with closed tickets, on the site WordPress.org Forums:
Hello, It is a known bug. It will be fixed in a future version.4 months ago
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Posted a reply to How to disable creating tickets for users (only admin can create new ticket), on the site WordPress.org Forums:
Hello, Please go to Support > Settings > General > Allow to create new tickets…4 months ago
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Posted a reply to error with closed tickets, on the site WordPress.org Forums:
Hello, Please go to Support > Ticket List > More Settings and Save the setting.…4 months ago
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Posted a reply to responsive, on the site WordPress.org Forums:
Hi, Which theme you are using?4 months ago
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Posted a reply to No formatting, on the site WordPress.org Forums:
Hello, Could you please share some screenshots? It may be a CSS conflict with some…4 months ago
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Posted a reply to Tickets not showing for Agents or Administrators, on the site WordPress.org Forums:
Hello, Please go to Support > Ticket List > More Settings > Agent View and…4 months ago
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Posted a reply to Attachments not opens, on the site WordPress.org Forums:
Hello, Please enable fileinfo extension for PHP on your server and then recheck the issue.…5 months ago
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Posted a reply to How to Submit Guest Ticket?, on the site WordPress.org Forums:
Hello, Go to Support > Settings > General > Allow to create new tickets and…5 months ago
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Posted a reply to Can’t Signin, on the site WordPress.org Forums:
Hello, We have to check the issue on your site. Please create a ticket on…5 months ago
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Posted a reply to How can I make the desired fields necessary – agent?, on the site WordPress.org Forums:
Hello, Unfortunately, it is not possible to make agent-only fields mandatory.5 months ago
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Posted a reply to Do you support spam control?, on the site WordPress.org Forums:
Hello, Blocking is not possible in the core plugin. You can block emails in Email…5 months ago
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Posted a reply to Do you have a demo URL?, on the site WordPress.org Forums:
Hello, The demo site is not available. In that case, I would suggest you check…5 months ago
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Posted a reply to Now working – for registerd users, on the site WordPress.org Forums:
Hello, It may conflict with some other plugin or theme. You can troubleshoot this yourself…5 months ago
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Posted a reply to Agent Only Fields, on the site WordPress.org Forums:
Hello, The agentonly fields will be visible in Agentonly Fields widget. If the widget is…5 months ago
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Posted a reply to Name ticket field dropdown search, on the site WordPress.org Forums:
Hello, This feature is also available in SupportCandy. Please start typing in Name field and…5 months ago
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Posted a reply to PHP Notice: Undefined variable: user_names, on the site WordPress.org Forums:
Hello, Thank you for reporting the notice. We will check the issue. I am forwarding…5 months ago
Contributor
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SupportCandy - Helpdesk & Support Ticket System
Active Installs: 10,000+