Support » Plugin: Wordfence Security - Firewall & Malware Scan » Unable to configure Firewall on Siteground

Unable to configure Firewall on Siteground

  • Resolved kikaweb

    (@kikaweb)


    4 months, 1 week ago

    Hello,
    I’m trying to configure the firewall for a website hosted on Siteground. I followed the instructions and chose manual configuration, added the auto_prepend_file variable, checked that the .waf file is in place, but the diagnostic tab keeps telling me that waf auto prepend is not active.

    Any suggestions? I really need to get the firewall up and running!
    Thanks 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WFSupport

    (@wfsupport)

    4 months, 1 week ago

    Thanks for reaching out.

    Siteground has always been pretty easy to configure extended protection on, even though it does have the extra step. Can you send a diagnostic report to wftest [at] wordfence [dot] com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Please add your forum username (@kikaweb) where indicated and respond here after you have sent it.

    Note: For the fastest response time, please make sure and add any information or questions directly to the post here and not the email address above.

    Thread Starter kikaweb

    (@kikaweb)

    4 months, 1 week ago

    Thanks for the fast reply,
    I’ve just sent the diagnostics report and added my username.

    Thread Starter kikaweb

    (@kikaweb)

    4 months, 1 week ago

    Please ignore the diagnostic file. There was some other plug-in that was messing with htaccess, still investigating which one.
    I solved that and now the Extended protection is on.
    Thanks

    Plugin Author WFSupport

    (@wfsupport)

    4 months, 1 week ago

    Awesome! Can you do me a favor and let me know which one when you find out? I’d appreciate it.

    Tim

Viewing 4 replies - 1 through 4 (of 4 total)
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