Q: My computer was infected with a cryptoware tool that encrypted all the data on my hard drive. What do I do?

A: Depending on the extension of the encrypted files, the email address, or any other information from the ransom demand, you can choose from the range of Kaspersky special-purpose utility tools at https://noransom.kaspersky.com to restore your files.

If you have not found any matching tool or if it did not work, please refer to our VIRUS INFO thread https://kasperskyclub.com/support?sort=-created_at for future guidelines. Experienced users will do their utmost to help you resolve your problem.