About support entitlements
People with support entitlements for your enterprise account can use the support portal to open, view, and comment on support tickets associated with the enterprise account.
Enterprise owners and billing managers automatically have a support entitlement. Enterprise owners can add support entitlements to members of organizations owned by their enterprise account.
Adding a support entitlement to an enterprise member
Note: After you add a support entitlement, the enterprise member may need to sign out and sign in again to manage tickets.
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In the top-right corner of GitHub, click your profile photo, then click Your enterprises.
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In the list of enterprises, click the enterprise you want to view.
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In the enterprise account sidebar, click Settings.
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Under "Settings", click Support.
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Under "Add support member", start typing the name or username of the person you want to give a support entitlement. Click their name in the list of matches.
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Click Add support entitlement.
Removing a support entitlement from an enterprise member
You can remove a support entitlement from an enterprise member. You cannot remove a support entitlement from enterprise owners or billing managers.
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In the top-right corner of GitHub, click your profile photo, then click Your enterprises.
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In the list of enterprises, click the enterprise you want to view.
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In the enterprise account sidebar, click Settings.
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In the sidebar under "Settings", click Support.
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Under "Support members", to the right of the person you want to remove a support entitlement from, click .
