On May 9, 2006, I hired Any Appliance Repair to fix the Jenn Air refrigerator at my house. Luis Maldonado, the owner, showed up and was given authorization to fix the refrigerator. While he was fixing the refrigerator, he broke a glass shelf in the freezer. As I was not in the room when he broke the shelf, he told me about it when I returned and he was finishing up. He told me he had broken the shelf in the kitchen sink while he was attempting to clean the ice off of it with hot water. He agreed to replace the shelf. I paid him $160 for the service and he left. Later that night, the occupants of the home, (my clients) discovered that there was broken glass that had been swept under the refrigerator, as well as broken glass throughout the freezer and mixed in among the food. Clearly, the shelf had been broken inside the freezer and Mr. Maldonado lied to me about it. By not telling the truth about where he broke the shelf, Mr. Maldonado put the residents of the house in serious danger. The broken glass that had been swept under the refrigerator could have caused serious injury to the 3-year old child in the house, had we not discovered it. Furthermore, the broken glass in the freezer was very dangerous and forced the disposal of a number of food items. At the time of the breakage, Mr. Maldonado agreed to replace the broken shelf. Over a month later, and after I was forced to pursue him relentlessly, he finally delivered the shelf. However, it was incomplete, missing a trim piece. He said he would order it. I followed up with him numerous times and he kept making excuses. Finally, after another month had gone by, I went online and ordered the trim piece myself for $19. It arrived 3 days later. Mr. Maldonado showed complete disregard for good customer service or service recovery. His outright lie could have caused serious harm to a small child. Had Mr. Maldonado told the truth from the start, I would have asked him to clean up the glass and would have chalked it up to a mistake that anyone could make. However, now, having hurt my reputation with my clients and never being reimbursed by Mr. Maldonado for the broken part I paid for (despite repeated requests,) all I can do is warn others not to use this business. Although this happened two years ago, I just joined Angie's List and since I still have the documentation of the incident in my legal file, I thought I would post it now. It's never too late to warn others.