How can we help?
We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.
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Check order status, track or change your order, return items and more.
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Shipping & Delivery
- Delivery Time
- Shipping Methods and Costs
- Signature on Delivery
- Shipping Restrictions
- Problems With Your Shipment
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Your Account
- Benefits of an Apple ID
- Find or Reset Password
- Manage Your Account
- Privacy Policy
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Payment & Security
- Payment Methods
- Can I change my payment method
- Are my Credit/Debit Card details secure?
- Can I change my billing address?
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Viewing & Changing Orders
- Check Order Status
- Cancel Items or Order
- Change Order
- Track Shipments
- View or Print Invoice
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Shopping Experience
- How to place an order
- Redeem your e-coupon
- iPod Accessory Compatibility
- Saving Items for Later
- Find a Reseller Store
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Gifting & Online Store Exclusives
- Engrave Your iPod or iPad
- Gift Messaging
- Gift Wrapping
- Corporate Gifting and Rewards
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Apple Software
- Older Versions of OS X
- GarageBand Learn to Play
- iWork
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Questions & Answers
- Getting Started
- Content guidelines
- Following a Question
- Voting for the Best Answer
- Most interesting questions
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Policies
- Privacy Policy
- Terms and Conditions
- Hardware Warranties
- Site Terms of Use
- Software License Information
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We keep you informed
- How will Apple keep me informed of the progress of my order?
- I have not received my order acknowledgement or shipment confirmation email.