Questions about an Apple Retail Store repair, purchase, or return while our retail stores are closed? See our FAQs for answers. Learn more

How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself.

Check order status, track or change your order, return items and more.

Go to your order

  1. iPhone

    • Where to Purchase
    • How to Purchase
    • How to Pick Up Your iPhone
    • Activate Your iPhone
    • Support and Training
    • Additional Information
    Learn moreabout iPhones

  2. Your Account

    • Benefits of an Apple ID
    • Find or Reset Password
    • Guest Checkout
    • Manage Your Account
    • Privacy Policy
    Learn moreabout your account

  3. Payment & Pricing

    • Payment
    • Tax
    • Education Pricing
    • U.S. Government Pricing
    • Promotions, Rebates, and Coupons
    Learn moreabout payments

  4. Returns & Refunds

    • Returns Policy
    • How To Return
    • Refunds
    • Additional Information
    Learn moreabout refunds and returns

  5. Shipping & Pickup

    • Shipping & Delivery
    • Apple Pickup
    • What's Next?
    • Delivery Options
    • Shipping Policies
    Learn moreabout shipping and delivery

  6. Viewing & Changing Orders

    • Online Order Status
    • Check Order Status
    • Track Shipments
    • Edit Your Order
    • Cancel Order
    • View or Print Invoice
    Learn moreabout changing and viewing your orders

  7. Shopping Experience

    • Shop the Apple Online Store
    • Experience the Apple Store app
    • Sign Out of the Apple Online Store
    • Find an Apple Retail or Reseller Store
    Learn moreabout the shopping experience on Apple Online Store

  8. Online Exclusives

    • Engrave Your iPad or iPod touch
    • Configure Your Mac
    • Buy a Certified Refurbished Product
    Learn moreabout Apple Online Store exclusives

  9. Policies

    • Privacy Policy
    • Sales and Refund Policy
    • Hardware Warranties
    • Site Terms of Use
    • Software License Information
    • Security Policy
    Learn moreabout Apple Online Store's policies

  10. Apple Software

    • Older Versions of OS X
    • GarageBand Learn to Play
    • QuickTime
    • iWork
    • Aperture
    Learn moreabout downloadable software

  11. Questions & Answers

    • Getting Started
    • Content Guidelines
    • Following a Question
    • Voting for the Best Answer
    • Most Interesting Questions
    Learn moreabout questions and answers

  12. Gifting

    • Gifting Outside of the U.S.
    • Gift Messaging
    • Gift Wrapping
    • Gift Cards and Certificates
    • Corporate Gifting and Rewards
    Learn moreabout gifting