Anthony & Sylvan Pools

The process is set up to totally benefit Anthony & Sylvan. They had 100% of my money 5 months before completion. My pool designer was excellent although many of the items we discussed and included were not completed until I constantly contacted Project Manager. One specific item never was done at all. The project scheduler did her job very efficiently - but again A&S procedures are not designed to benefit us. The project manager DID NOT LISTEN. He had little knowledge of construction (I had to point out broken electrical conduit so it wasn’t buried in broken state). They have different people handling each aspect of construction and often it felt as if there wasn’t any communication between them. When they got here they would ask me what the other person did or said!! The pool is great and A&S has been around for a long time which is why I went with them. I’m glad the process is over but feel as if I should have been on the payroll with all I needed to do.

The service was excellent and we're 100% pleased with our pool!

We received great service. Very satisfied

[*** Link removed ***] Terrible company. Do not hire them!!!!

I truly hope no one use this truly horrible pool company. Our pool journey began in Mid June 2021and on May 8, 2022 we are halfway done with this terrible experience. We started with our pool designer who seem to be pretty good. We are first time pool builders and it was my wife’s dream to have a pool. We received quotes from three different companies went with Anthony at Sylvan because they seem the most honest. We were wrong. The lack of communication with this company is unbelievable. If you want any information on what is going on you must call the front office and talk to the secretary.. She is the only one you will speak to, getting in touch with anyone who can answer a question is impossible. We got our sketch of our pool and sign our contract. All of our questions were asked through email so we have a meticulous paper trail. Glad we did because the lying and changing prices started. It even went as far as our sales person forged a $3000 change order. AND HE ADMITTED IT!! These guys could not do something as simple as calling to get the utilities laid out properly. I, the homeowner, finally had to call and get the lines laid out correctly. Once they started prepping to dig (In February 2022) the 2nd half of the nightmare began. Slow is not even the word. We have had 13 rain days in 2022 in my area so I cannot comprehend this pace. They assured us before the start that everything we need for the pool is in stock. Again, they cannot communicate the delay. Only change we have made is tile and coping color sand all was in stock. We checked beforehand. We are sure there will be many, many , many more problems with Anthony & Sylvan. We just wanted to share the 1st year of our pool build so you wont make the mistake of using this company. Pay more at a better company and get the type of service you deserve when spending hundreds of thousands of dollars. Buyer beware, you have been warned.

My original review in 5/2021 I chose to go with Anthony & Sylvan pools because they have a long history and I knew people that had very old pools built by them. I wanted a name I could trust and I like Rick theirs salesman and he emphasized that history and their great warranty. They designed and built a great pool with only a hiccup here or there and we absolutely love our pool. The problems began pretty quickly when the concrete decking began cracking within weeks, and the manual fill line never worked. I called my project manager Randy and he promised me the fill line would get taken care of and he had his boss Joe come out who promised me the concrete would get taken care of. Shortly after than the plaster and some coping began cracking as the pool shifted. I had them back out to look at it and they did a leak test, told me it wasn't leaking and they'd fix the plaster and coping. Well the cracks kept coming and in under 2 years we have 7 medium to large cracks. The company has not fixed the cracking of the decking, the manual fill line that has never worked or been repaired, and not a single crack has been repaired in the plaster. To their credit, we had a leaky pipe come up in the middle of all this and they fixed that. Since that repair they have not followed through on a single thing they promised to fix. On top of that the communication is terrible. The only way to get a hold of John who is the warranty manager is by email, and he never answers back. So, I love my pool! I love how it looks. The initial product seemed great. If you have problems and need repairs, or they mess up and you need things fixed, you are out of luck. Once they get your final payment, the customer service disappears. It is really sad. They build beautiful pools, but their customer care on the back end is horrible! Because of that I can not recommend them whatsoever! FOLLOW UP Finally after 3 years of hounding Anthony & Sylvan to repair the things they had said within a month after the pool was finished would be repaired, and threatening to sue them, they engaged and began making the repairs slowly. They came out to repair my concrete decking which cracked almost immediately after it was originally installed and to finally fix our manual fill line that had never worked. When they broke through the concrete to find the leak in the manual fill line, what they they found was 4 feet of the pipe was missing. It wasn't even connected. So, they fixed that finally and we are happy to have a working manual fill line after three years. While fixing the manual fill line they also repaired the pipe that they had put in connecting it to the water faucet on the back of my house. Once again I was glad to have a working manual fill line. UNFORTUNATELY just over a month later I noticed a glistening wet streak running down the edge of my concrete slab of my house where they had replaced the pipe connecting to my faucet. I examined it closely and decided to check on the inside wall, and to my dismay my dinning room wall was wet. Since that time I have had to have water remediation and mold remediation. My dining room has looked like a scene from ET with the plastic sheeting up, the air scrubbers running and dehumidifiers going. The wall has been torn out, the floor is being torn out and I informed ANTHONY & SYLVAN of the problem caused by their repair work. The response I got was, you should contact your home owners insurance. I told them I expect them to pay for the damage they caused. They can file it with their insurance. Seems fair enough...but all I keep getting is, no we are not taking responsibility for the damage we caused...

It was a terrible, horrible experience. Nothing but stress and frustration. Do not believe the reviews. I don’t know how in the heck this company got 4.7 stars out of 5. Every aspect of the process has been riddled with mistakes, errors, and pathetic customer service. My pool was not built 100% to NEC code nor the uniform plumbing code. If i had not pointed out the mistakes and code violations Anthony Sylvan would have said the job was complete and walked away. Anthony Sylvan seems to be convinced that because they passed the code inspections they built the pool to code. Total muddying of the truth. I agree with them 1000% the pool pass inspections, however that does not mean it was built to code. Anthony Sylvan cannot get that through their thick skulls the difference in these two statements. If Randy Doss or Joe DeAlba are involved in the construction process of your pool you might as well start smashing your hand with a hammer, it will be less painful, I promise. I was told by an A&S VP that Randy Doss was the number one project manager. If he’s number one I can only imagine what kind of job the other project managers do. Anthony Sylvan has many 1 star and 5 star ratings but very few in between. Either they do a good job (or write their own reviews ) or they completely **** you off like they did me in my case. If you decide to use them it’s a crapshoot. You either get a one star or five star job. It’s not worth the risk on a $60,000 minimum investment.

DO NOT USE THIS COMPANY. ZERO STARS. Signed contract August '21. Excavation began November '21. Everything started off ok until the last payment was submitted January '22, which is the only way pool can be completed with this company. My design consultant had me down for tile around my raised bond beam however the company did not place tile all around & stated I never paid for it or ordered it. My design consultant was fired & could not verify so they wanted me to pay an extra $225 & would not go forth with my pool construction until it was paid. I paid remaining balance but was informed by my project manager (PM) that per his manager he would reimburse me if I gave them a good review. Come February '22 my plaster was done & pool was filled & began to notice white discolorations throughout my plaster days after, which is suppose to be blue, even after adding necessary chemicals & constantly brushing. I tried for weeks to get ahold of my PM with no response to my messages or calls. Tried contacting main construction manager as well but no answer. Found out my PM was also fired from another contractor of the company's, which gave me the excuse that he was sick when confronted about the situation. It was not until almost a month later a scheduler informed me he was no longer with the company. I also had a pump issue March '22 which forced the water in my pool to sit for 3 weeks further messing up plaster. Took weeks for a electrician to fix the problem after getting a call back from 1 scheduler after weeks of trying. Till today I still have not received any calls, messages, or voicemails back trying to address the plaster issue since the beginning of February '22. There has been a complete lack of communication from the company with no decency for their customer’s investments, & would not recommend them to anybody trying to build a pool. My pool is still not complete & I am not at all satisfied with my experience with this company. It has been an absolute disgrace!

Rene Stone was awesome and a joy to work with! She was very professional, respectful, and understood all of our needs. Gret job Rene!

DO NOT BUILD YOUR NEW POOL WITH THIS COMPANY! RUN FAST!!!! Problems began from the inception! The scheduler told us the pool was being permitted for 3 months when it was not, just one lie after the next until I asked for the permit number with the city to check on it myself. THEN THEY FILED FOR THE PERMIT! 3 MONTHS LATER! The pool then got built, a very simple rectangular pool with a spa at the end BUT THE TWO DRAINS ARE COMPLETELY CROOKED AND THE IN-FLOOR CLEANING SYSTEM WAS NOT INSTALLED IN THE RIGHT LOCATION! The superintendent quit the day our pool was being filled. They told us the pool had to be filled with water for 30 days which started an onslaught of leaks! First they said it wasn't leaking and finally did a bucket test. They sent out leak detection which revealed a leak in the side wall as well as ALL THREE SCUPPERS LEAKING! So then we get the next superintendent who appeared to be sympathetic at first and wants to make the necessary repairs. He continued to want a 5 Star review as he tells us that he wants to be promoted and needs 5 jobs with 5 star reviews first. BUT shortly thereafter it becomes obvious that he is lacking experience and is learning on the job. It takes three separate visits for the repair company to fix the scuppers and the side wall pool leak! Then A&S customer service rep tells us in writing that they need to drain the pool, jack hammer out the drains and parts of the in floor cleaning system then reinstall those sections of the gun ite and re-plaster the entire pool! Of course, A&S wanted 100% of their money PRIOR TO PLASTERING THE POOL! There was no holdback allowance for the lack of having the heater here. After supply chain issues, they install the pool heater in September but then the superintendent realizes he has to have the gas line inspected and we need a new gas meter. We wait and wait for that and then he realizes he needs a final pool inspection before Centerpoint will install the new gas meter! We began this nightmare in February 2021 and it is now almost Christmas. Supervisors will not call you!! They hide behind the superintendent and empower the mismanagement of the job and poor customer service! The superintendent told us he would make all the repairs after Thanksgiving and yet when called, he tells us they must get their final inspection with the city first. They send the city inspector out twice without telling us and then blame that on us because our gates are closed and locked (we have dogs). Now more than six weeks later and after adding additional closures to our gates, he tells us today that we must have a loud alarm installed on our back door in order to get the final inspection and is dropping it off TODAY!!!!! Upon calling him, he blames us for the deficiency and hangs up on me! THIS COMPANY IS THE WORST AND THERE IS NO WAY IN THE WORLD THAT I WOULD RECOMMEND THEM. YOU WILL BE ADDRESSING ISSUES DAILY WITH THEM AND EITHER GET NO RESPONSE OR AN UNINFORMED ANSWER! THIS IS GOING TO BE THE MOST UNPLEASANT POOL EXPERIENCE THAT WILL REQUIRE FOLLOWING UP ON DAILY! CALL ANYONE ELSE OTHER THAN THESE GUYS. THEY ARE BAD NEWS! I am a Houston Real Estate Broker and will NEVER refer this company!

Excellent prices, communication, work performed and follow up. 100 percent satisfied customers.

Warranty is best in the business. Had to keep on the project manager to keep things moving along.

We love the pool. They did an awesome job. If they tell you 6 to 8 weeks to complete (weather permitting), you may want to double that time. We are happy with the end results.

Job was completed on time and no surprise change orders or add one.

Rick Blatter and his crew were great to deal with. I give them 5 stars. I highly recommend them and would use them again.

A long story, but I would never use them again. Had them design and install an inground pool. The build process took about 4 times longer than told. They fired our project manager before the pool even went in and never replaced him. You can rely on any of them to do what they say they are going to do. Their su-contractors must be the bottom of the barrel because they were terrible. I had to make them redo the tile 3 times to get it straight and level- and it was way off... I came home one day to find the tile guys actually cutting the sides of the tiles crooked so they would line up with their uneven job. Their plumber subcontractor destroyed every part of my yard imaginable- even parts far away from the pool and lines- with their machinery. They basically had no respect for our property. I had to continue to hound the construction mgr and finally call the regional VP to get response from their employees. After finally getting the pool finished I thought the problems would be over. Nope. The pool has leaked a total of 6 times in the 2.5 years since install. The first 4 times it was the grout around the skimmer. They sent some tile subcontractor to fix it who I discovered on the 4th time it started leaking had not used the right material (should have used grout but instead smeared putty in the cracks). On the 4th time when the leak locator company told me that A&S still wanted to send the same subcontractor back out. I refused and made them pay the leak detector company to repair it correctly. Next we had another leak that took literally 5 - 6 months to get resolved. This time it was in the spa spillway. Each time I called they took forever to get back to me, told me it probably wasn't leaking, and that after the 2 yr mark I had to pay the leak detection company to come out. If the leak was under their warranty then they would reimburse me. Took several leak detector companies to find the leak, but once I did I had to wait, and wait, and wait for them to do anything about it. I finally decided to write a bad review on several sites. That got the attention of the corporate customer service rep. He was the only person who actually tried and succeeded to help me, but it still took a long time to get it fixed. I then removed the review. However, about 1-2 months later the same spot started leaking again! I send an email to both the local warranty manager, the warranty service lady, and the corp customer service rep guy. No response. I ended up having my pool cleaning company who also builds pools come out and fix the leak. A&S had someone smear some mortar on top of the grout lines between the tile in the spillway from the spa to the pool. My pool cleaning company cut out the old grout and put in new grout- the right thing to do. Conclusion: They may tell you they have the best warranty. Wait till you have to use it and then let me know how great it is dealing with these people.... They may be cheaper. You'll regret it.... They may tell you they will be with you every step of the way on the build. Haha good luck.... Find someone who is a quality builder. If you are in the Houston area I recommend Texas Pool Group. They clean my pool and they are the ones who did the repair correctly.

I was completely satisfied with our service and final outcome of our pool. The design fit perfectly with what we had in mind and we received a great deal compared to nearby builders.

We are so pleased with our pool, spa, and decking. The quality is fantastic! We chose Anthony & Sylvan because of their warranty and expertise and were pleasantly surprised to find their pricing was very competitive as well. The entire project went off without a hitch and there's not a single thing we would have changed, from design to completion. In addition, the work was done very quickly, and finished just about 10 weeks from breaking ground (we put the pool in during the winter, which helps). Best of all, they matched our existing travertine patio so well it looks like the whole thing was done at the same time. We're so pleased with Anthony & Sylvan and can't recommend them enough.

Great, They installed two new in water pool lights under warranty.

Fantastic company...have several quotes from other companies, but A&S was the best bang for the buck..being in business for over 75 years and nationwide, also a major plus in my decision making..construction was fast, professional and the workers used were very informative with any questions/concerns I had...The project manger David Aguilar was top notch and a great asset to your company..would definitely recommend them to friends..

Overall the experience went well. Have had to communicate and follow up quite a bit of time but in the end, the work was completed. The designer was great to deal with.

Everything went great! The designer was awesome and the build went smooth. There were a few small things that I found later and they came right back out and took care of them to my satisfaction. Love the job they did for us!

The overall service of Anthony & Sylvan was excellent from the design process to the final finished product. We are extremely happy with our beautiful pool, and have received many compliments. Our project manager went above and beyond to make sure any concerns or issues were addressed in a timely manner.

Pool Sales, Construction. & Installation The initial consult and overall plans went very well. Our sales person was very patient with us as we had to push the pool construction schedule multiple times due to our home construction schedule. Overall the scheduling went perfectly once we started. We finished exactly as planned. Pool & Spa Service and Repair We did have a hiccup in construction, causing a difference from plan to execution but the Construction Manager came out to assess and we came to a reasonable resolution. Additionally, we found out we had a pool leak as well, and were able to have that resolved. I appreciated the service and repair follow up from A&S. Ceramic Tile First choice wasn't available without a schedule delay, so were able to select a back up to keep going and we love it. General notes: Overall construction crews were professional. They showed up early and got done efficiently. We love our pool and were able to really enjoy it this summer. I felt as though the value and quality were worth it and I'd work with A&S again.

The whole team was great and the pool is wonderful.