The dishwasher was replaced in 48 hours, with a brand new machine. We checked it thoroughly before installation, to ensure that the unit had not been dropped or damaged in any way. While we're extremely happy with the dishwasher itself, the attitude and demeanor of the 2nd rep we talked to (once the damage was discovered) was terrible and truly soured our over all experience. NOTE: The installers were good, but not great. My husband ended up helping out a lot with the installation, noting things that should be done that the installers didn't know about. Additionally, when the installers inspected the 1st unit before installation, they didn't noticed the very damaged hinge, which we think they should have.