Cincinnati Dishwasher Repair

They were wonderful. They came out several times to make sure it was fixed. They took pride in their work.

Repair dishwasher.He was very knowledgeable, took care not to damage flooring when he pulled out the dishwasher. We would call A - 1 appliance again if we needed repair on other appliances.

Excel is great to work with! Excel got us scheduled for the same day, arrived right on time and completed all work quickly.

Not much to say: I called for an appointment, got one for the next day. Repair man came on time, fixed the dishwasher quickly, and was gone.

I Bacon a number of times through the years for kitchen and laundry appliances. I have always been extremely satisfied with their service and work. I would not hesitate to call them in the future.

Technician was very polite and professional and explained everything well. Ordered parts and scheduled return service call on-site.

Our two-year old Bosch dishwasher (out of warranty) was not operating correctly. Absolute Appliance Repair sent Jim to do the repair. He discovered the main board had burned out and replaced it to the tune of $453 without examining what caused the board to burn out. The next time we tried the dishwasher, it still had the same problem. We called Absolute Appliance Repair again, and Jim returned. After a more extensive examination, which meant pulling the dishwasher out and looking it over (which he did not do the first visit) he discovered we had a mice problem. Mice had eaten thru the wiring. This is what has caused the board to burn out. He said it would be too expensive to fix the problem the mice had caused, and recommended we buy a new dishwasher. (Which we did, from another company.) He said Absolute Appliance Repair could not refund our $453 for the first call, even though it did not fix the dishwasher. To help "make it right," he said he would install the new dishwasher at no cost, saving us perhaps $100. (He did a totally unsatisfactory job of installing the new dishwasher, requiring us to call in another service, but that is another issue.) We called the Absolute Appliance Repair owner to complain about the failure to return our money. It seemed to us that if Jim had correctly diagnosed the problem in the first place, he would not have installed the new board. Basically, we were being charged for a repair that did ABSOLUTELY NOTHING TO SOLVE THE PROBLEM .The owner of Absolute Appliance Repair was clearly not happy with the fact we were calling. "I want you to be happy, so what do you want?" was what he said, but his tone of voice said just the opposite. He was clearly upset that he had to deal with us. When I suggested what I thought was a reasonable solution, he hemmed and hawed and offered to repay a very small portion of what we paid. We believed we should have been paid a full refund. In short, Absolute Appliance Repair failed to diagnose the problem, charged us $453 for a repair that DID NOT WORK, and then failed to refund our money for the botched job.

Was able to come earlier than scheduled. Diagnosed problem and fixed it. Suggested specific brand of dishwasher cleaner to use periodically to prevent repeat of problem. Even fixed storm door when he noticed it was not closing properly.

THEY FIXED MY WASHER AND DISHWASHER WITHIN AN HOUR. THEY ARE VERY COURTEOUS AND ALSO GAVE ME SOME TIPS REGARDING MY WASHER.

I CALLED THEIR 800 NUMBER AND WAS TOLD THAT A TECHNICIAN WOULD COME DURING THE FOLLOWING WEEK AND WOULD CALL FIRST. I RECEIVED NO PHONE CALL AND NO REPAIRMAN ARRIVED. I CALLED THE 800 NUMBER AND WAS TOLD THAT A REPAIRMAN HAD NOT BEEN SCHEDULED. I SCHEDULED A NEW APPOINTMENT AND THIS TIME RECEIVED A PHONE CALL AND THE SERVICE MAN CAME AND FIXED THE DISHWASHER. THEY CHARGED $59 JUST TO COME TO DO SERVICE AND THEN CHARGED A RATE FOR THE TIME THAT THEY WERE HERE.