Lisa Azouz
If I could give a ZERO I would
If I could give a ZERO I would! I am appalled at all of the many complaints that are exactly like the one I am about to make. They are thief's and frauds and should be closed and ever allowed to destroy another person! Their practices are downright despicable and I would guess tow the fine line of being possibly illegal!!!
Like so many of you, I too was charged a ridiculous $200+ for a renewal on a site that had not been set up for an auto renewal, well over 2 weeks before it should have been without any notice whatsoever!!! I called within the first 24 hours to only be told of the time suck dumb ass process they have for requesting a refund! I should not have to ask permission to get my money back that they basically STOLE from me and therefore DRAINED MY ACCOUNT TO ZERO!!! YOU DISGUST ME!!
You specifically state:
"You may disable auto-renewal or cancel your subscription at any time in your account settings; we'll send you a reminder before you're charged."
but none of that matters if you do whatever you want and do not care what the customer was told and/is counting on.
Guess what? WITHOUT THE CUSTOMERS YOU HAVE NO BUSINESS!!! i sincerely hope no one is as dumb as I was and voluntarily chooses Wix...STAY AWAY!!!
Where is my refund that you stole????
I am sorry to hear that you had a bad experience with our service.
Premium Plans are set to renew automatically if you do not turn off the auto-renewal. As well, the Premium Plans are being renewed before the actual renewal date in order to prevent any possible downtime of the site.
We have sent you an email with more information about the refund.
If you have any other questions our support team is still here for you with the live chat on facebook and twitter. As well, you can request a callback with one of our Customer Care experts using this link: https://bit.ly/2FM5lcI
Thanks,
M.S.