Beware and weigh your options before hiring this team. Matt and his team did successfully replace my HVAC system, was reasonable and transparent about price, but have significant gaps that prevent a 5-star review. I’ll update the review based on inspection results. 1. Communication issues: I spent a month of calling/texting/emailing to get in touch with Matt to start the project after initial inspection. Then when the project did not pass first inspection, one of Matt’s technicians came to check. I found the guy very defensive and he left without acknowledging my concerns. Then Matt called and yelled at me, accusing me being difficult, wouldn’t allow any time for me to speak up. I felt belittled as a customer, especially because of the next incident. 2. Cleanliness issues: Matt’s team spilled purple chemical to my light-colored carpet. They also did not cover the floor fully so there was yellowish stain.The lead technician didn’t want to address the issue. When he finally agreed he couldn’t remove it. Matt came back twice to remove the purple stain with some unknown solvent with strong odor, but insisted the yellowish was my cat’s pee. It was not. The team walked inside and out of my house with booties halfway off which defeated the purpose. I found myself very uncomfortable with the way they worked, but still agreeably paid the full amount as they completed the task and it’s difficult for everyone during COVID. 3. Respectfulness and Integrity: The lead technician lied to Matt about inspecting our attic. He did not enter the attic. I was working by the entrance the entire time. When I gave feedback to Matt, out of best intentions, he let me know he trusted his guys and did not send anyone to check the ducts in attic. He also petted my dog without asking. Which was a no-no during COVID.