Bought my condo about 18 months ago. It had an old technology, freon, heat pump, 24 years old. I asked about replacement with my first service, not Cold Craft, and was told there was no replacement unit available. In 2010 the homeowners' association contracted with Cold Craft to replace the heat/AC units for the common areas. Cold Craft quoted the price for my unit, including the structural work and permits, with the work commencing when Cold Craft had cranes at the property to lift my unit to the third story roof with the larger, common area units. My project seemed to take some extended time, start to finish, possibly as a small part of a much larger project. The unit is in and functioning well and I have no unresolved issues with the job.