I purchased an extended guaranty when I purchased a dishwasher. I called the number provided by Airport Appliances and requested a service to fix my washing machine the lady took all my information and set up an appointment for 11/10/20 also gave me a couple of local phone numbers to call in case they were not coming to the appointment. the technician came and told me that he had to order a part that was going to take a week , second week passed by and I didn’t hear from them then I Texted them since that’s the only way of communication with this company, next day I got a Tex message saying that the shipment it was coming on 11/24/20, again I did not hear from this people and sent another message this time they told me that there was a discrepancy with the manufacturer shipment and did know when they were going to receive the shipment . I sent a tex mess and expressed my dissatisfaction because it was taking so long to fix my washing machine , that was the last time I head from them they decided to ignore my tex messages. . I visited Airport Appliance and expressed my dissatisfaction with the extended guarantee they have sold me. And indeed they followed it up and on 12/30/20 the technician showed up and told me that they didn’t have the correct phone # which was such a lie then the Washing machine had water in it and it looked that he didn’t know how to empty it out and he called his supervisor Liza she told him that machine has to be empty and told the technician to go to his next appointment I told the guy you better be kidding I have been waiting all this time I said I will empty it out ad he replied no I’m not going to fix it make another appointment and he left, it took me less that five minutes to empty the machine. . I asked him that I needed to speak to his. supervisor and he gave me a business card that’s how I found out that I was dealing with Appliance Repair Heroes , this company is irresponsible ,unprofessional, dishonest , I don’t understand how they still on business. I no longer trust them I don’t want to deal with them they should be ashamed of themselves . Inssuranse they sold me