My installation appointment was for 9:00am on May 1st. The head installer, Greg, called at 8:00am to say that they had worked on their previous customer's job until midnight and they still were not finished, so could they reschedule for later in the day. They came at 11:00am and got right to work removing the old wood doors and rails. I went back to my office, and when I returned, they were nearing completion of the installation, but said they needed to come back in the morning to finish up with trim and to install one of the door openers (they needed some more wood to install it properly). They came back at 8:30 today and completed the job. Greg managed to salvage one of my existing openers and provided me with a new remote control, a very pleasant surprise. The new doors operate smoothly, fit tightly, and the wood-grain finish looks fabulous! The workers were careful to clean up after themselves, in fact they volunteered to haul off some additional "junk" for me, along with the remains of my old doors & equipment.. I am very satisfied. The curb appeal of my house has increased at least 100%!