To set this record straight, this happened eight months ago. The reason this review is so tardy will become obvious. We called Neighborhood Plumbing, they sent a plumber who augered the toilet. That did not work, however in the process, he gouged the toilet bowl enamel. He then said that the problem was probably somewhere in the line and he would need to remove the toilet at a cost of $200 to auger deeper. We said that we were thinking of a new toilet, so we thought we would wait until we had decided on a replacement. (That also had a bearing on our not really caring about the topic let bowl gouges at that time). We have lived with the toilet occasionally not flushing until last month. I mentioned the problem to a friend and that we were looking at a new toilet. He said "have you checked the chain on the flapper to see if it was opening the flapper enough." I did, took a couple lengths out of the chain and voila! The toilet flushes perfectly. We called Neighborhood told them about this and that their plumber gouged the surface of our toilet. We were told the manager would call us. That was last week. No call. Two issues here, a marginally competent plumber and more grievous, blowing off a customer complaint. Now, they will probably respond, offer something, but you know what, that's because they got a bad review, not because they care. If they did, they would have called and I wouldn't be writing this review.