The experience was great. I found the website online and contacted Josh, the owner and lead carpenter, for an estimate. He was able to come out the next day, then sent me a bid the following day. His prices were very reasonable, so we went forward. His work was excellent. There was even a section of trim that required our decision before he could complete. Since my wife and I both work, he custom made two examples of how the trim might look and tacked them into place with a big sticker on each asking for our opinion. That alone must have set him back at least 30 minutes, but is an example of his care and dedication. After such a good experience we had him trim out one window in our kitchen. Again, he went the extra effort to show us an idea he had, before permanently installing. Josh will be coming back in a few weeks to do more windows, and is booked again a bit down the road for even more windows and maybe a door or two. About the only "bad" thing I can say is that I see a long future of spending money on Josh's services. He is just that good. Call him, you will be glad you did.