Help with your GitHub account

GitHub no longer accepts requests to release dormant usernames

GitHub Username Policy

  • GitHub no longer accepts requests to release dormant usernames.

    It appears that you are looking to contact us regarding releasing a dormant or inactive username. We no longer review individual requests to release dormant or inactive usernames.

    If you would like to contact us regarding a different account or billing issue, please select a different option from "What do you need help with?"

  • What if I hold the trademark?
    If you hold a relevant trademark and you believe someone's GitHub account is violating your trademark rights, you can find more information about making a complaint on our Trademark Policy page.
View our Username Policy
Looking for help with a common request?
  1. I have a question about a repository on GitHub

    Repositories hosted on GitHub

    GitHub hosts millions of repositories, each with their own unique workflows. While we can help with issues related to GitHub.com, we aren't able to answer questions about repositories that are hosted on GitHub.

    For assistance, check the repository's README or SUPPORT file for an official website or contact information. You can also open an issue on the repository's issues tab, or get in touch with the repository owner directly by checking their GitHub profile for contact details.

  2. I'm seeing a GitHub Pages error

    GitHub Pages errors

    One of the most common problems GitHub Pages users run into is not seeing changes that they've made to their site. After you push a new commit to your repository, it can take up to 10 minutes for the GitHub Pages build process to complete and for your changes to appear.

    If it's been over 10 minutes and your changes still haven't appeared, your browser may be serving a cached version of the page. To fix this, you can reset your browser's cache or visit your site in an incognito or private browsing window.

    For help with other Pages errors, please see Troubleshooting GitHub Pages builds.

  3. My credit card was declined

    Credit card declines

    If your credit card was declined, please contact your credit card company. GitHub does not have information about why your card was declined.