l It went well. We needed roof repair because of a few leaks, but the first roofer who came told us the chimney was falling apart and needed to be fixed before the roof was fixed. So we called Mr. Smokestack because it was rated highly on Angie's List. Mr. Smokestack does not use subcontractors, which I think is great. Two employees, Evan and Zack, came right on time to inspect chimney and provide estimate. They took many pictures of the chimney, close-ups, to show the damage and what needed to be done. They showed us the pictures on a tablet and explained everything so we could understand it. Back at the office, someone prepared a beautiful "Inspection Report" with photos that had arrows pointing to the problems and explaining what would be done and for how much. We accepted their offer. I paid $69.99 for the initial visit, but on Angie's List the company had listed "Free Inspections," so I called the office and they said, "We do give free inspections to Angie's List members but we didn't know you were one." They agreed to take the $69.00 off the final price. Evan and Zack came back on the agreed upon day, worked on fixing the chimney for an entire day, but didn't finish it. While he was inside checking the fire box Evan noticed that there was a crack between the firebox and the brick surrounding it, which was a fire hazard, and said he'd fix it with mortar when he was working with mortar on the chimney, for no extra charge. About 10 days later Zack and Dave came out to finish the job, which took about half a day. They showed us pictures (close-ups) of the new, repaired chimney, which looked brand new. These employees go out of their way to make their customers happy. And they appreciate working for a company that treats all customers fairly and honestly. Besides receiving a free inspection, I also received 10% off my final invoice for being an Angie's List member. We were very impressed with how nice and personable and hard working the employees were, with the way they presented before and after photos, the detailed inspection report, and the free crack repair.