Providence Countertop Refinishing

Timber was recommended by our realtor. He is very professional, provided updates on a regular basis, excellent communication and very accurate from his estimate to final bill. He was very reasonable in his pricing, and trustworthy to get the the job done. We had a few additional things pop up while he was at our home working (we couldn't get a water filter changed, a ceiling fan was not working) but he offered to help and replace a few extra things while he was there...a very knowledgeable and helpful handyman! We plan to hire this company again if we need additional work done.

Excellent support in planning ALL the details. Estimate correct. Communications prompt and pleasant. All work done as scheduled. Results beautiful as they are experts. Recommend without qualification.

Everything was extremely smooth and pleasant experience. All work was done professionally,on time as scheduled and on budget price as advertised.

This company did great job. Geneci was to the point to where I was looking for. The installers went above and beyond working through the challenges of installing the new countertop. Communication was also excellent. I am very satisfied with the service. Will recommend to friends.

From the initial visit to the install, everyone we worked with at Creative Stone were friendly, knowledgeable, and conscientious. From the time we had the site survey done, the work was complete very quickly at with high quality. Both the staff in the office and the installers made special effort to make sure things were to our liking. We are extremely pleased with the final outcome and could not imagine having a better experience.

I got contacted with this provider inadvertently when looking for options on-line. By the time I realized the providers had been contacted and were ready to come and do a free estimate. I then went to Angie's list and saw the poor reviews for this provider. Anyway... They were calling and calling but not leaving a message for us to call back. I finally answered and arranged a visit for a free estimate. The salesman came promptly and on time. Other than that, I really felt that they were not happy by the fact that they were not driving the appointment. I was looking at refinishing the cabinets we have, and immediately he said they do not refinish, they replace all doors and drawers (hence the and quot;refacingand quot; term) and put veneers in the frames and covers of the existing cabinets. He also said the only material they work for countertops was granite, and quot;because it was the bestand quot; and could not provide other options. At this point, he basically lost interest on our project and was not very good hiding it. As a difference from other reviews, in our case, he basically flew through his binder, obviously with no intention to waste any more time in my house. I explained that I was unaware of the difference in the terminology, but nevertheless I would like to know what they could offer and would like to get the estimate to evaluate it. He said and quot;evaluate it?and quot;, I said yes, he was the first person to come and we were evaluating our options. He literally started to put the brochures back in his bag and barely keeping the conversation. It was like I was more interested on finding out what they could offer than him - I asked some questions about scheduling, use of subcontractors, etc.; and he kept asking if I was really interested on what they do or not. I explained that I had not thought about the option because I had something different in mind, but that without an estimate I could not know if we could take that route. He then said that based on his experience a ballpark for my kitchen would be 12,000 for the refacing part and 7000 for the granite (which would not include the tiling work that would be required to put above the backsplash). At this point I also got tired of being barely acknowledged as a potential customer and I told him that maybe we needed to discuss and if we were interested we would call him back. Oh boy! He start walking out of the house very fast and was obviously annoyed at us and aggravated that he had come to the appointment at all. I kept saying thank you for coming and he barely answered me back - no hand shake at the end... I would have expected that at least he would have tried to sell me what they could offer (i.e. maybe I was thinking on doing something different but he could have explain why his work was better), that they could give me options that were not part of the sales pitch (i.e. I said I was looking something different than granite - he could have replied that granite comes in 20,000 different varieties and they not all look the same!), that at least they would make an effort on asking me questions and taking notes, or that they would be able to maintain a poker face and be polite at the end. Oh well! I would need to find another vendor that can help me :-)

When the granite was initially installed, they had cut the holes the wrong size for the faucet and had to come back out the following week with a new piece of granite. However, because it was their mistake, they were able to come to the house after 5 pm so that I didn't have to miss work again for the installation. They did a beautiful job and I was happy with the finished product.

THEY WERE ABLE TO MATCH THE NEW COUNTERTOP TO WHAT I ALREADY HAD SO IT DOESN'T LOOK LIKE ANYTHING HAD BEEN REPLACED. THEY GAVE ME A QUOTE ON PRICE AND ACTUALLY BILLED ME FOR LESS THAN THE QUOTE.

The work was done very quickly and looks great. The original countertop was cobbled together across two different height cabinets. In addition, an electrical plug which was embedded in the counter top was also replaced properly and installed in the back wall. The whole job was done quickly and efficiently. RWL cleaned up afterwards and the whole experience was professional and pleasant. I would definitely use them again for any remodeling work needed.

We decided to keep our existing countertop for now, as I could not decide on a material and color for a new countertop. In the future, we would definitely work with Countertops by Superior again.