As stated on tape, office person Victoria responds to calls within 24 hours. In response to first call (within about an hour), she indicated that (1) Greg Skeen's Help U Fix charges $60.00/hr. with a two hr. minimum, (2) mailbox installation usually takes about two hours, (3) she advises that people have a short list of other small projects (such as caulking) so that if minimum is not reached, installer will fill up the time with the other projects, and (4) I should order the mailbox and post first and then schedule a visit by Greg Skeen to provide a more accurate estimate. A few weeks later, after obtaining the mailbox and post and checking to ensure that the instructions and required parts were in the box (purchased a missing 5/16" washer), I e-mailed to Victoria a description of the exact mailbox and post ordered, and also stated that the project would include removing the old mailbox and post (which we did not discuss on our first call). E-mail stated that I wished to obtain an estimate and/or schedule the work as applicable. Victoria responded via e-mail that the estimate would be 2 to 4 hours and that we could go ahead and schedule the project for the following week. We did so. Installer called from driveway at precisely the time scheduled (one hour window and he called at the beginning of that window). He specifically confirmed that I did in fact want to place the new mailbox in exactly the same place as the old one instead of placing it beside the old one, explaining that it would take more time to dig out the old concrete. I confirmed this. He then got to work and was still able to finish within two hours. He charged for two hours plus $30 for the rapid-dry concrete. While $60/hour might seem a bit high for handyman work, it is the same hourly rate that another handyman service charged me for installing a gate in my wooden fence a couple of years ago. Also, Greg Skeen's installer had all of the correct equipment and clearly had installed mailboxes before. He didn't waste time. Someone without the proper equipment would have taken twice as long. The total price was about the same as what another contractor quoted to me a few years ago in a casual conversation at a party about what it might cost to install a mailbox.