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Products for Business. English Forum

Discuss products and services, get support from Kaspersky users and experts

1870 Topics

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Upgrade Endpoint Security 11.0.0.6499 to 11.7.0

Hello everyone, I have a few questions I was wondering if anyone had any experience with this scenario. I had just upgraded our Security Center to 13.2. We are now looking at upgrading the Endpoint Security and Network Agent to the newest version. Our current versions are:-Endpoint Security 11.0.0.6...

Kaspersky Corporate Products

Failed to create Incident Card

Hello I have question about viewing incident card . I want to use EDR in my network I must install Endpoint Agent and then check Endpoint Agent component in Installation package in windows server 2016 , how i can resolve it please ! you find bellow the error message ::: « Failed to create Incide...

Kaspersky Corporate Products

KES version installed on workstation differs from what KSC is reporting

Prior to upgrade to KSC 13 workstations had KES 11.4 installed. After upgrading KSC I began deploying new agents and new KES versions. After deployment task KSC shows workstations having 11.7 installed, but users in their tray report 11.4 still being installed. is it possible that KSC installed ne...

Kaspersky Corporate Products

Whever I deploy a license, its expiration date changes to 1/1/1970

11.7 Clients have stopped picking up license from KSC 13. The full error is “License is missing” (useful).When I try to manually deploy the license to a computer, suddenly the license in KSC has its expiration date set to 1/1/1970 and it stops working everywhere, until I re-activate it in KSC to get...

Kaspersky Corporate Products

Install KSWS11 on Windows Server 2003 sp2

Hi, from this support page:https://support.kaspersky.com/KSWS/11.0.1/en-US/155510.htmi read that is’s possibile to install KSWS11 on Windows Server 2003 sp2 (“You can install Kaspersky Security for Windows Server on a server running one of the following 32-bit Microsoft Windows operating systems: Wi...

Kaspersky Corporate Products

database data does note match the current license

hiI have key file andwhen I add it on kes 11.6 on my client have this :database data does note match the current licensewhat I do? can you help me

Kaspersky Corporate Products

MDM Android - Web Plug-in installation issue

Hello, I am trying install MDM according to Online help https://support.kaspersky.com/KESMob/10SP4MR3/en-US/218684.htmBased on this I should upload kes_android.zip and signature.txt. Could you please help me where I can find those two files. Especially signature.txt because some files related to plu...

Kaspersky Corporate Products

KSC 11 or 12 - Not Responding after launch . Connection with Administration Sever Terminated

This is a brand new install.Window 2016 Server Tried SQL Express + KSC12then also did a clean install of SQL developer Edition + KSC11Both times KSC launches connected to Administration Server and then goes in “Not Responding” status after 30seconds. The error message displayed is : First Error Aft...

Kaspersky Corporate Products

kaspersky security center apply the policy to managed devices based on the network they are connected to

Hi,I have some question regrading the policy applied to managed devices.Indeed, we want to apply a different policy to a manged devices based on the network they are connected to. For example, if device (laptop) is connected on work network a specific policy is usedbut if the same device is conne...

Kaspersky Corporate Products

How to deal with unassigned devices, manually moving to managed devices does not work

I manually moved the unassigned device to be managed by the device, but returned to the unassigned device the next day

Kaspersky Corporate Products

Our AV deleted some important files as TROJAN.PDF.ALIEN.GEN

Hi there, Our AV have deleted some important files .pdf on october 11st and october 12nd with the reason heur:Troyan.pdf.alien.gen, I would like to know if it could be a fake alarm and I can restore the files. If not, what can I do? those files are important in our company, because they are related...

Kaspersky Corporate Products

Couldn't download updates for KEDR and Sandbox

I have installed KEDR as part of Kata and Kaspersky Sandbox standalone and integrated them with KSC but when I click download updates for the two servers update fails so any help.

Kaspersky Corporate Products

Cloud Plus Installation issue - "Setup wizard cannot process the command line"

Hi All,I’ve have an issue when installing the distributable package for Cloud Plus. Originally I was using on-premise Business Select but have changed to the Cloud Plus product.Before making the on-premise Kaspersky Security Center redundant, each workstation had the KES for Windows v11.6.x and netw...

Kaspersky Endpoint Security Cloud

kes installation

when deploying network agent from KSC installation success but not appear on KSC as installed, another issue when deploying KES from KSC its reached to 50% after that still on this percentage.I tried to deploy manual and install network agent and Kaspersky endpoint security installation success but...

Kaspersky Corporate Products

Endpoint client update Error_0x85DC001B

Hi, i am using the Kaspersky Security Center 13.2 with Kaspersky Endpoint Security (v11.7.0.669) clients. My problem is that when i start an KES-update on the client (doesn’t matter if i start it manually from the client or with an automated task with the managment console) i always get the error “...

Kaspersky Corporate Products

Kaspersky Security Center Error Install 0x8AC

Hello,When installing Kaspersky Security Center on a Windows 2008R2 Standard server, I installed Microsft SQL Express 2014. During the installation of Security Center 13.2, I got an error : “system error 0x8AC). I know that a Windows Server 2008 is no longer maintained but for now, before the comple...

Kaspersky Corporate Products

В консоли указано Срок действия лицензии истек, а на самом деле 313 дней осталось

В консоли, в разделе Устройства, критических устройств 7шт из 21, с описанием “Срок действия лицензии истек”. Но, на этих критических устройствах установлена актуальная лицензия (осталось 313 дней). Антивирусные базы актуальны, обновились сегодня. Подскажите с чем это связано? Как это исправить?

Kaspersky Endpoint Security Cloud

Failed to create the report file, in task for automate generate report. (KASPERSKY SECURITY CENTER 13)

I create task for generate report file in pdf, and save to folder, but always failed to create report file.i I stuck for this error, please help me!!

Kaspersky Endpoint Security Cloud

Managed devices error

Hi, we are testing the kaspersky security center cloud console, we have installed some agents on some devices. We see that Network agent is installed, Network Agent is running but we see that status and real time protection are in error. But not for one device and we have done the same tasks.Is not...

Kaspersky Corporate Products

transport layer generic error

hiwhen I send licenses key task for clientsI have this errortransport layer generic errorwhat is this?what I do?

Kaspersky Corporate Products

Kaspersky Endpoint Security and Windows Server used for Workstation

Hello,I would like to suggest and talk about specific change to Kaspersky Endpoint Security for Windows, but first it will be useful to lay some background explaining why such change is needed, so it’s necessity and my motivation for writing this post will be better understood. BackgroundOur company...

Kaspersky Corporate Products

В консоли указано Срок действия лицензии истек, а на самом деле 313 дней осталось

Kaspersky Endpoint Security Cloud

Too many reports, how to streamline reporting?

I’ve noticed that KSC sends mail reports very quickly. For instance, if a client workstation has been offline for a couple of days and goes online, I immediately get an mail with a warning that the AV database is out of date on that machine. A couple of minutes later, the problem fixes itsels becaus...

Kaspersky Corporate Products

Blank screen on sever computers after EP 11.7 upgrade restart

We have several computers now that exhibit a bank screen after finishing the EP 11.7 upgrade that was pushed out by SC 13.2.Seem most of PC are Dell Optiplex 3050 “bricks”. OS Win 10 x64. You can tell the system is on and hard drive is working but no display.Get the same behavior when RDP in to the...

Kaspersky Corporate Products

Is there a way to upgrade KSC through the command line?

Hello,Does anybody know if it’s possible to upgrade KSC through the command line?

Kaspersky Corporate Products

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Простое решение для защиты конфиденциальности и безопасности ценных данных

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