The owner was helpful in picking out decorative tile. He did not mark up the price on the tile from the tile store. His original bid underestimated the cost of the decorative tile, so the original bid was $2000 under what we eventually were billed for, which was a surprise to us. What was frustrating for me was that the owner didn't come and look at his guys' work very often, leaving us to find any work that needed to be redone. There were 2 wall locations where tile wasn't applied using a level, so the tile wasn't horizontal, and we insisted on those areas being torn out and redone. There was another area where the tile installation needed to be redone. S and S Tile did redo anything we requested, but we think we should not have had to perform 'quality control' on their work. Ultimately, all of our tile looks good, but had we not asked to have some work redone, part of it would not be horizontal. The owner also said we would do a final walk through, which never happened.