Nearby LG Appliance Repair in San Francisco

Excellent ... they listened when I said LG, and they brought the appropriate spare parts so they were prepared. They got the dryer going quick than LG would have, and for less cost.

They came out the day after Christmas, diagnosed the problem and order the parts. They were prompt in communication and very professional throughout the process. They solved the problem with a fair price for parts and labor.

They did a great job --- Nick was there in less than a half hour (even though I called at 8pm); he figured out what was needed and explained the options to us (full board replacement or repopulating the relay switches); got it done and brought the repopulated board back (and did that on his day off!); and then did not charge us until we were able to test how it was working for a week. I have never been so impressed!

Our LG refrigerator suddenly stopped working one evening. We researched on Angie's list and chose Absolutely Affordable Appliance Repair based on ratings and reviews. They showed up the next day as planned and made quick work of assessing the situation - a blown motherboard. Unfortunately a replacement wasn't immediately available; AAAR gave us a timeline of a couple days and delivered on time. We have had no further issues. They're owner-operated and very busy but deliver great quality and service.

The service tech (Ray) arrived and after looking at the unit for 10 minutes pronounced the "sealed system" was bad and they would not work on it since they have had bad experiences in the past. Then they had the nerve to charge me a service call after refusing to repair the unit!

The service was excellent. Alex was extremely responsive to all my messages over Angie's list while I was trying to finalize my decision. His quote was also the most fair. Alex did the work on a Sunday, and came right on time, did the work professionally and quickly. He also helped with a minor fix up on my dryer.

They had done a good job. My experience with them was very good. I really liked the personality of the person who came out.

Called on Christmas day and explained brand of fridge and issue. Had appointment set for next day set for between 1-2pm. The next day, got a call at 1pm and was told technician would be late (3:30pm). Technician called at 3:30pm and said he won't take job. Explanations: 1. No parking nearby...Not true. I just parked 10 minutes prior within a 1/2 block with no issues and plenty of space. 2. Company does not service LG or Samsung anymore: Company website states no limitations on brand. 3. Company is really a HVAC company: Same as point #2. The technician said he won't charge the visit fee. I was thoroughly confused as he did not take the job.

Very well. Friendly, completed the pump replacement quickly and left the area clean. Definitely will call again when I need appliance service.

Came out on schedule, diagnosed issue very quickly - clearly knows exactly what he's doing. Provided reasonable quote, ordered part, arrived on time at scheduled date and repaired quickly. Very organized and professional. No issues - would recommend and use again!!

I called and said my fridge wasn’t cooling & still under warranty. They were listed on LG’s website so I was asking about warranty work. They said they’d come out. I assumed the work would be under warranty. But he ended up spending no more than 3 minutes looking at the fridge & giving me a diagnostics bill for $120 & said LG could fix my fridge under warranty. SERIOUSLY? - He knew my fridge was still under warranty - He knew I could have it fixed for free by calling LG - He just wanted to fleece me out of $120 before I got a chance to call LG

The store demonstration and purchase went well, and the Concord, CA Sears salespeople matched the lower price that Best Buy advertised for this LG Washer and Dryer. However, the delivery was horrible and unprofessional. A beat-up truck arrived at the promised day and time, but with the delivery company's name shown with crude, metal, stick-on letters that you purchase at the hardware store. When I asked why the washer drain-hose did not have a U-shaped adapter at the drainpipe end, they told me that it was no longer needed. However, I looked at the installation manual while they were there, and it showed that such an adapter was required in order to prevent the hose from kinking and for the drain water to not back-up into the machine and eventually damage the motor or pump. When I asked the three delivery boobs about this, they lied and said that it was not included in LG's shipping box. I told them that--in that case--I would refuse delivery. They fumbled around in the back of their filthy trunk and--miracle of miracles--they found the adapter. I later discovered that they had not left the shipping bolts, which are necessary for any future washer moves. They also failed to install the large, plastic, varmint plugs that cover the large shipping-bolt holes in the back of the washer. I had to call the manager at the distribution center several times, and after several weeks he finally found the bolts and plugs--which were probably stolen from some other poor customer's washer installation. I never received an explanation or apology. Why does Sears contract with lazy and incompetent buffoons that: (1) cannot read, comprehend, and follow simple installation instructions, (2) try to BS customers with some jive into believing that they know what they are doing, and (3) incorrectly install appliances, which will lead to performance problems and/or premature failure. I fault Sears' management for being negligent and indifferent for not evaluating the performance of their delivery contractors. I also fault them for not responding to customers' complaints in a timely manner. They apparently do not care and only hire the lowest, cheapest bidder. The bottom-line for Angie's readers: closely monitor the people that deliver and install your appliance(s). Do not rely on a neighbor or relative for this function. Verify their work with the manufacturer's installation manuals or labels. Question anything that does not look right BEFORE signing the delivery receipt. When purchasing an appliance, determine who delivers and installs it, e.g., contractor, retailers employees, etc.

This was the worst experience I have ever had with a business. Period. I felt victimized and mistreated. They did not respond to phone calls, made excuse after excuse about why the repair was delayed (manager having (family emergency, repairmen running late,etc.)On the day the repair appointment was scheduled, they never did show up and kept me waiting for 7 hours continually promising to show up for the repair. They never even followed up to reschedule or apologize and charged me $85. They now claim I never had a repair appointment, that I only requested an estimate, even though I have paperwork proving otherwise. What a complete and total nightmare.Avoid these shady people at all costs.

While they initially ordered the wrong size, their technician was very apologetic. They let me know when the part was delivered and set up another appointment immediately. The technician was very knowledgeable, friendly, and explained everything. He also gave me tips on how to better maintain my washer. I was very pleased

The guy who talked over the phone helped me first and then sent a guy out to help me replace the parts. They came when they said they would come. The guy diagnosed the problem exactly over the phone. I would not buy LG products anymore.

He knew exactly what the problem was and that I didn't need to pay him or someone else to come out. He told me how to fix it myself and spent time walking me through the steps to take. Problem solved! I will definately call him again if necessary.

The receptionist was very rude. I called and asked about my LG dryer. The receptionist was very rude when she answered and I felt did not have very good customer service. The receptionist failed, I don't know anything about Mike.

We had a problem w/our LG washer. I called a few other places that couldn't come until next week (5 days from now). I got a hold of Bill and he was able to come after his normal hours to help me out. Great service!! Fixed my washer in no time and was very professional. I would / will definitely use him again.

This is the email that I sent to Sears Home Services on January 4, 2012 regarding the repair of my LG dishwasher: I just spoke to a Sears employee on the phone who informed me that the most you are going to offer me for your mistake is $60 instead of the $226.60 that I spent on a part that was completely unnecessary to fix the problem with my dishwasher! On November 18. 2011 one of your technicians from Sears came to my home to fix an LG dishwasher that is 4 years old and was failing to heat the washing water and to dry the dishes. He said that he wasn't familiar with the LG product and would have a support person on the phone while he did his repairs to walk him through. I was listening in the other room when he told the person on the phone that it looked like the wires had melted because there was a black tar like substance over the wires. The person on the other end said that was something that they put over the wires to protect them. The support person on the other end of the phone said that the problem was what the technician called the "heat pump" (it is called the sump assembly on my receipt). The technician said that the part would have to be ordered it would cost $226.60 and when it came to the house they would send someone to install it. It came a week or so later and the next technician, Jeff, came on November 30, 2011 to install it. When he was installing it he mentioned that there had been a slight leak under the last pump and that he cleaned up a little bit of water and made sure to seal the new pump well. I said we hadn't had any problem with leaking under the dishwasher but thanked him for his diligence. He said that he ran the dishwasher and it was working fine so I took his word for it but the next time I ran the dishwasher nothing had changed - the water still wasn't getting hot and the dishes still were not drying. I call again and explained that the problem had not been fixed by replacing the "heat pump" and I needed another technician to come back to find out what was really wrong with the dishwasher. On December 7, 2011 the third technician came to the house, took the cover of the dishwasher door and went right to the problem - the wires had melted through and were not connected under that tar like substance that the first technician had mentioned!!! It took him only a few minutes to repair the wires and put the cover back on the door and everything worked as good as new! On December 8, 2011 I called Sears and said I would like to be reimbursed for the part that I purchased that was totally unnecessary. I have spoken to four representatives since lodging this complaint. The first person told me he would open a billing dispute and gave me a case number and said someone would contact within 48 hours. A week and a half later when I hadn't heard anything I called again and a very nice woman named Christen apologized and said that she couldn't find any record of that billing dispute number! I explained the situation again to her. She assured me she would open another billing dispute and said that she would email me the details. I never got an email. Two weeks later I called and was told by a woman named Linda that the dispute had gone to the service department on 12/21/11 and was still being discuses. On January 3, 2012 I got a message on my home phone saying that the dispute had been resolved and to call Dana back to let them know if I would like a check or the amount (no specific amount mentioned) put on my credit card. I called back the number that Dana left the next day and was told that I couldn't speak to Dana but the representative that answered the phone would be happy to help me. She said that she would need a minute to read though the notes and when she came back on the phone started to tell me something that was completely incorrect so for the fourth time I relayed the story of what happened with my dishwasher repair after which she said that she could send me a check for $60!!! Needless to say I am not happy with Sears service department nor with the billing dispute process! The latest development is that today January 4th I got a call back from Claudia, apparently a manager at Sears Home Services. For the 5th time I explained exactly what happened word for word as I explained above. When I was done she said to me "but our records show that we did install the pump". argggg!!! I said "didn't you hear anything I just said?! The pump was not the problem - I paid $226.60 for a pump that I did not need, that did not fix the problem on the advice of a person on the other end of the phone talking to the Sears technician - I would like my money back please!!! She said the claim was denied and she would send it back to the "processing team" and someone would contact me in the next 24-48 hours (that's what I was told the first time back on December 8th - I won't be holding my breath!). The Processing Team doesn'thave a phone number I can call nor can I have a persons name to contact. At this point I am extremely frustrated!!!

Washer quit in the middle of a cycle. It is a relatively new, 18 months old, LG brand washer. I called a number of providers from Angie's List. None worked on LG brand washers. I got this company from yellow pages. I could not tell them much about the problem. Washer quit was all I could say. I had checked the circuit breakers marked washer and dryer and dryer worked fine so I was sure problem was with washer. They gave me an appointment that day and arrived early in the 2 hour window they had promised. They sent two people with equipment and seemed ready to do some serious repair work. They determined the problem to be with the circuit breaker, one not marked for the washer. They got the washer working and made sure it would run through a cycle. The breaker needs to be replaced and that requires an electrician so I am not done. The technicians worked quickly and I am sure would have had the washer running regardless of the problem.