Winston Salem Washer Repair

Splendid. Rapid response to my initial request. Repairman was professional, knowledgeable and thorough. I appreciate this well done repair, especially during our national Covid 19 crisis.

I asked for a quote over the phone and Chris was super friendly, very helpful, and very honest. He gave me what I thought was a very reasonable estimate and also let me know what i was beating the lifespan of my machine so it might be better to buy a new one. I really appreciate his honesty and friendliness. We haven't decided what to do yet with our machine but we will definitely use their services in the future for appliance repair.

We were very pleased with Richard`s professionalism and his service. The problem with our washer was due to one of several electronic boards malfunctioning. Richard was very diligent in finding the right one to replace. Once he identified the misbehaving board, he quickly replaced it and brought our washer back to life.

Stan was excellent. He responded quickly and had the part on hand to fix my washer. He provided value add by lubricating the brake on the machine at no additional charge. Give him a call.

The pump was bad. The cost of the repair would be close to the cost of a new machine and the current machine was a 2007. The decision was made to replace it. This is one of the first times I felt really good paying money for a service call that didn't end up in a fix. John took the machine apart quickly. It was obvious that he knew his craft. He pointed out the rust spots. He explained and demonstrated the broken pump. He explained my options in clear and concise terms and I never felt pressured one way or another. I've been told I'm "particular - in a good way" and John exceeded my expectations! In the very best way!

Service tech cane within a time frame that fit my schedule. Was one of the few contractors that I've dealt with that valued my time. Was very kind and had the part with him so I did not need to make a follow up service call. Very pleased and have suggested this company to friends.

The washing machine was no longer agitating. The repairman was 45 minutes late for the appointment but performed the repairs fairly quickly and the washing machine has been agitating since the repair.

I called Stan this morning (Thursday) around 10:00am. He said that he could come by this afternoon. I asked if he had any idea about time and he said after 2:00pm. I told him that would be good. At 5:00pm I called Stan and asked if he was still planning on coming. His statement was that he got tied up on a job and forgot about us. He asked if Monday would be ok. I said how about tomorrow. At that point he recommended another individual. I look the other company up on Angies List. Not only did this person not have insurance, he only had 4 reviews which consisted of 2 A's, 1 B and 1 F. With this information, I definitely would not have hired this person. Extremely disappointed. (Update) I would like to add that he did come out on Monday, as to his second promise to come to our house. Timely and professional. He advised that the issue was not an appliance problem, but a plumber issue.

The first guy that came out misdiagnosed my problem, but the next guy came out and figured out what was going on. I had to wait for a part to be ordered for about a week. When they guy came to install it, it was not what was wrong with it. He was consequently gone for an hour to get the part and fixed the washer, so I could've had it up and running a lot sooner had the first gentlemen been able to figure out what was happening with it. Thus far the work is fine, but the first man came out and misdiagnosed.

Let me start by saying that we had originally set up an appointment before we read the other reviews on Angie's list then, after reading one, decided to call and cancel because it was very negative. When we called he asked why, and I was honest as to our reason. He first denied that this had actually been a customer, then he said that you can't please everyone, and that customer wanted the job done for free. My wife, and I, listened to him and he sounded very adamant about wanting a chance to prove himself. I asked if he gave estimates, and he said that he did, and they were $76. I also asked if that would be applied towards the balance if we chose for him to do the work. He did tell us no, so I knew that was not an option. He did ask what the issue was, and we explained what the washer was doing, and everything we had already tried to fix it. He said that he would pick up a drain motor in case that was the issue. He called the next morning with the timeframe for his arrival. When he arrived I showed him to the washing machine. He never even turned it on, He went right to taking the covers off. I work from home, so I went back to work. A short while later I went back to check on him. he had already partially put the machine back together. I asked how he knew the pump was definitely bad, and he said just from experience. I was disappointed that he did not even attempt to run it, and duplicate the issue. Once he had enough reassembled, he turned it on for the first time. He asked if that sounded better, and I said that it actually sounded the same. He asked my wife how much laundry detergent she normally used. When my wife attempted to explain how she measured he told her that she should be using the cup on detergent bottle to measure. When she tried to explain that she did the first time, and remembered how much she needed to use. He pretty much beat her up over how she was measuring wrong. My wife got very upset, but kept her cool. My wife, and I, have raised three children, and four grandchildren. I believe she knows how to wash clothes. By this point I just wanted him done, and out of the house. He tried to show his knowledge of detergent, etc. and I was just over his speech. He told me the total was $282. I paid it and he left. He charged me the $76 estimate fee, even though he came in with the only plan of changing the motor. Like I said, he did absolutely no troubleshooting. He also charged $91 labor for less than an hours work. He did fix the issue but I will never use him again. He does not have the people skills for working that closely with the public.