Deliver seamless experiences across the shopper journey
Microsoft Cloud for Retail brings together different data sources across the retail value chain and uniquely connects experiences across the end-to-end shopper journey through a set of capabilities that deliver more relevant personalized experiences and operational excellence for sustained profitability.
Know your customers
Identify, adapt, and serve evolving customer needs for deeper engagement across all channels.
Empower your employees
Enable your people with the tools to deliver exceptional customer service.
Build resilient supply chains
Create more agile, responsive supply chains to meet customer demand at scale.
Reimagine retail
Accelerate innovation to pivot your business model toward the future.
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Know your customers
Identify, adapt, and serve evolving customer needs for deeper engagement across all channels.
Empower your employees
Enable your people with the tools to deliver exceptional customer service.
Build resilient supply chains
Create more agile, responsive supply chains to meet customer demand at scale.
Reimagine retail
Accelerate innovation to pivot your business model toward the future.
Overview
Guided Tour
Capabilities
Microsoft Cloud for Retail
Demand generation
Overview
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Increase demand for your products
Achieve greater relevance in search results right out of the box and gain access to large, diverse audiences.
Personalize the customer journey
Tailor online experiences and increase conversion with more relevant product search and Intelligent Recommendations.
Make the most of your ad buys
Identify customer intent to deliver engaging, personalized experiences that increase loyalty and return on digital marketing ad spend.
Streamline operations
Improve the shopping experience and optimize for conversion with a single view of the customer across all channels.
Empower employees with the tools they need
Streamline communications and the daily rhythm of business by giving your employees the tools they need to meet evolving customer expectations.
Enhance multichannel operations
Quickly implement anonymous smart tracking of store activity, and implement A/B testing to improve sell-through and profitability.
Deliver a safer purchase experience
Drive purchase conversion across online, in-store, and social channels in a secure environment.
Drive stronger conversion rates
Increase engagement and conversion across online, in-store, and social channels.
Help prevent payment and digital fraud
Help defend against fraud with adaptive AI technology that continuously learns evolving fraud patterns.
Optimize fulfillment and service
Streamline your fulfillment process and digitize your customer service offering.
Maximize multichannel fulfillment
Reimagine curbside pickup with enhanced capabilities, including pickup scheduling, more efficient on-site order handling, and customer notifications.
Delight your customers
Get a complete yet composable multichannel solution that unifies back-office, in-store, and digital experiences to meet evolving customer expectations.
Leverage your customer data
Understand your customers’ behaviors to inform your future supply chain and store operational needs.
Generate a high-margin revenue stream
Streamline and scale e-commerce website monetization ad programs with a complete commerce marketing platform.
Build resilient supply chains
Manage your supply chain to get the right products to the right customers at the right time.
Manage inventory more effectively
Reduce stock-outs and optimize assortments with real-time planning to deliver the right inventory to the right place at the right time with Dynamics 365 Supply Chain Management.
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