Uber Eats: Food Delivery 12+

Horrible rewards and customer service

As you earn rewards you are only not aware that you have received multiple rewards but they make it so hard to put it in that many times you give up. Then you you see promotions such as buy one get one free, but i had a few friends try and redeem this after i failed and no one could figure it out. Then it tells you restaurant is closed when it’s not.
If You needs assistance, it is impossible to even connect with anyone at Uber eats (through any means) since order hasn’t been placed. I’ve lost hundreds of dollars in promos because i was not aware they were there. I use this application several times a day for years and have never so frustrated at their cryptic ways and I am. I have never rated any business less than 5 stars and this is the first time I’ve rated a 1. I like their efficiency and their concept is great but the fees are meant to confuse the average person.
It’s sad because i was such a huge fan but they are starting to become shady with promises and surprise fees that after all these years I have to start using grub hub and Postmates. I would love to be contacted via any means from them and would be very happy to let them know what has frustrated myself and friends but i know that support will never come and it pains me to have to give a 1 star for the first time in my life.

Developer Response ,

Hi there, you can reach out to us via the in-App HELP option or on help.uber.com as it allows us to collect more information so that we can resolve your issue. Also, please note, service fees equal 15% of an order’s subtotal. This fee does not apply to restaurants that deliver their own orders. This along with delivery fee work together to help cover delivery costs and keep couriers on the road so your food can arrive quickly and reliably.

Worst experience!

I’m usually not like this when it comes to services and i try not to complain .However, this was a horrible experience. They absolutely messed up and it was uber’s fault not a driver’s. So I order my food and it says that it should be delivered by 1:50 so as I’m waiting for my order the time gets pushed back further and further until it reaches the time that it says it should be delivered at the latest so I go onto Uber eats help and I figure out how to cancel my order and whenever I go to cancel my order it says that I will be charged $8.75 for doing so like it was my fault that they couldn’t find anybody to get my order. So now I’m forced to wait for food that is probably going to be cold because it is been so long since it’s been prepared. It is now 2:13 and I sent in my order an hour ago. Mind you when I tried to contact Uber eats support it only allowed a text option which was unavailable because I guess it was busy. So they also don’t have a phone contact line so I couldn’t even review the extra charge.

I usually use UE because they are cheaper than Door dash but i will no longer be using this service due to the inconsideration for their customers.

Very disappointed because i used to like y’all and i only put 5 stars so more people can see how trash this is.

Hit or miss

Alot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip.