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Support for home products
Select the section that interests you:
Purchasing and licensing
Questions about purchasing, activating and renewing licenses
General product use
Questions about product installation, configuration and troubleshooting errors
Virus removal
Questions about removing malware, ransomware, and decrypting files
Help with purchasing and activation
Frequently Asked Questions
Find the answers to frequently asked questions:
- FAQ Digital River — if your order number contains only numbers (for example, №01234567890).
- FAQ Nexway — if your order number contains both numbers and letters (for example, 1AB2CDDEFJH).
If your issue still persists or you do not know the order number, please contact Kaspersky technical support (find the contacts on the right).
Search the knowledge base
Useful resources in the Knowledge Base
Contact support
Please read the Support Service Terms and Conditions before contacting support.
CHAT WITH AN EXPERT24x7
Language: English
Convenient for solving simple issues
Submit a request24x7
Language: English
Convenient for solving non-urgent and complex issues.
CALL SUPPORT24x7
Language: English
Convenient for solving urgent issues
Help with general product use
Useful resources in the Knowledge Base
Search the knowledge base
Contact support
Please read the Support Service Terms and Conditions before contacting support.
CHAT WITH AN EXPERT24x7
Language: English
Convenient for solving simple issues
Submit a request24x7
Language: English
Convenient for solving non-urgent and complex issues.
CALL SUPPORT24x7
Language: English
Convenient for solving urgent issues
HELP REMOVING VIRUSES AND RANSOMWARE
Search the knowledge base
Useful resources in the Knowledge Base
- How to protect your PC against file-encrypting ransomware
- Kaspersky Virus Removal Tool (Windows)
- Kaspersky Rescue Disk (Windows)
- Disinfection tools
Scan a file or link
Quickly scan files or links for known threats free of charge
Notify us about a false positive
Don’t agree with the scan results? Send them to us for analysis
Decrypt a file
Download a free tool for decrypting files
SELECT A TOOLContact support
Please read the Support Service Terms and Conditions before contacting support.
CHAT WITH AN EXPERT24x7
Language: English
Convenient for solving simple issues
Submit a request24x7
Language: English
Convenient for solving non-urgent and complex issues.
CALL SUPPORT24x7
Language: English
Convenient for solving urgent issues
Call support
24x7Useful tips
Before calling
- Activation code: can be found in the email you received from the online store, or in the Quick Start Guide included in the boxed version of the product. You can also find your activation code in your My Kaspersky account if you added it previously.
- Or key: can be found in the product itself, in the window containing the license information.
- Your device's specifications: the type (desktop computer, laptop, mobile device, etc), brand, model, processor, volume of RAM and main memory, any peripheral devices connected to it.
- Operating system information: type, version number, localization language.
- Information about your Kaspersky application: the application version number and the version number of its components.
- Information about applications made by other companies installed on, or recently removed from, the device.
During the call
- Remember that the support engineer cannot see your device. He will take his decision based on the information you give him during your conversation. The engineer may not know information that you consider obvious. Therefore, please describe your issue in as much depth as possible: when it occurred, what preceded it, and what measures were taken to eliminate it. Try not to miss even the smallest detail.
- Please be aware that not all issues can be resolved over the phone. We may need time to prepare a comprehensive response, along with additional technical information you may be unable to provide.
General recommendations
- Before contacting technical support, visit our Knowledge Base. Your problem may already have been solved.
- Make sure you have the device on which the issue occurred readily to hand. This will save time.
- If you don’t currently have a Kaspersky product, the support engineer will help you choose one.