Samsung Television Repair in Ashburn

Recent Review: Excellent. Refreshing to have a service provider understand the importance of creating trust right from the first call. Samsung didn't send them the repair order so we followed up with Samsung to have it reassigned. They had the set repaired in under 48 hours.

Recent Review: When my television began to show color vertical lines occasionally, I didn't know who to call or where to turn. Shortly thereafter, I received an email from Angie's List with a '"big deal" from Burke Electronics and TV. I purchased the big deal, and I received an email from Michael shortly thereafter to set up a very convenient time for him to come to my home. The day of the appointment, he called about a half hour before he arrived to let me know he was on the way. He was extremely pleasant and professional. I told him that the television had vertical lines that come and go. I was able to take a photograph of the lines and show him on my iPhone, which he said was very helpful. He removed the back of the television, cleaned and tightened everything, showed me where the issue was, and carefully returned it back to its stand. Michael indicated that this cannot be corrected with just one component part, and that one of the entire 'boards' would have to be replaced. Doing this would not be cost effective. He said that his cleaning/tightening/etc. was a 50/50 repair--it might not occur again, or the lines could come back. This is EXACTLY the professional information I needed. Is the TV worth repairing, or should I simply replace it? Michael then recommended a television brand, series, etc., that he found least likely to need frequent repairs if a replacement is needed. I definitely appreciated his professionalism, expertise, and kindness to me as a widow of a Vietnam Veteran. He was most gracious in conversation as he worked. My television has been fine since he left. However, should the lines come back again, I know that the television is not worth repairing. Best of all, I know exactly what television I need to purchase. Amazing service from a real professional.

Recent Review: I needed a Samsung TV repaired for my mother. Samsung wanted us to ship it out, Geek Squad wanted us to purchase a service plan, etc... Paul was extremely helpful explaining the diagnosis, professional and courteous through the whole process. The TV was fixed in under the estimated time and works like new. Even my mother was surprised at how fast and what a value he provided. Thank You so much, Paul. PWS will definitely be getting our referrals.

Recent Review: Great. He was honest, on time, explained everything. Recommend to any one.Very fair price

Recent Review: I was having issues with my 42 inch Samsung LCD TV (it would click and take several tries before turning on and there were often little dots of color on the screen after finally coming on). So, I found Tyler's TV on Angie's list and was going to have them come out to give me an estimate to see if it was worth fixing. When speaking with them and telling them about the issues I was experiencing, they told me that it sounded like it was a capicitor issue that many Samsung models were experiencing and that I should call Samsung and see if my TV fell under this manufacturer's warranty. I took their advice and called Samsung. Samsung agreed that it sounded like their issue and gave me permission to have the TV looked at and fixed and they would cover the cost. I told Samsung that I wanted Tyler's TV to repair my TV. Samsung called them and told me that Tyler's TV would contact me within 2 business days which they did. They worked with me to pick a day/time. The arrived slightly beyond the scheduled window and I had to call them (that's why I gave them a B for punctuality) but the 2 gentelmen who arrived were very courteous and professional and had my TV fixed within 20 minutes.It works just like new again! I appreciate the honesty and assistance they gave me with my first call, in directing me to go to Samsung first. The rest of the experience went just as well.

Recent Review: At first there was some mix up in our communications. Eddie was very apologetic and made arrangements to be here the next day at my convenience. He was polite and took the time to explain what was needed. even showing me the damaged part. I felt he was very honest and would definately use him again.

Recent Review: On time. extremely professional, good personal behavior, and very fast!

Recent Review: I called and got the answering machine and received a call back within 2 hours. We arranged for a drop off time that I missed so we scheduled it at my convienence. Dropped off the TV on Sunday and received a call back the next day that it was fixed at the price Given to me at drop off. Great experience

Recent Review: My Samsung 67 inch HD DLP TV uses a lamp/bulb to project the picture. The lamp needs to be replaced after burning out or else there is no picture. I discovered that I needed a new lamp on Thursday morning. I checked suppliers of replacement lamps on the internet. I could buy the recommended one for about $125 delivered and replace it myself. However, I did this and quot;simpleand quot; job on a previous similar TV and somehow caused $1,100 in damage to the TV. This time I decided I would have a professional replace the lamp. I arranged with Samsung for a repairman to replace it but he could not come until the next Monday afternoon and the estimated cost was $250. I decided to try to find a local TV repair service that might be able to do it sooner. I found The Electronic Clinic. Les Dorfman said he could come on Friday morning and the cost would be about $280. He had an excellent rating on Angie's list. He called and came right on time Friday morning. He was able to replace the lamp/bulb and the TV works great! He was very professional and friendly. He also gave me some advice about the TV. He charged me the quoted price of $280. Thanks to Len I was able to get the TV fixed at least 3 days sooner for about the same price and now I have a local service available for any future repair needs or home theater work.

Recent Review: This company is contracted by Samsung to provide warranty work as well as out of warranty work on Samsung Appliances. I hired them because Samsung endorses them to do work, so I thought them to be the best candidate for the job. The tech showed up the first time with no parts despite the fact that Samsung told them the parts to bring based on the photos and problem. They charged $90 just to tell me "Yup that's the part we need" and reschedule another appointment to do the repair. The tech arrived to do the repair a few days later. He would not move the washer because it was in a drip pan and he "Doesn't know how those work". He is an appliance repair person that doesn't know how a drip pan works. So I had to teach myself how a drip pan is installed and disconnect it myself and move the washer. The tech then replaced the part and reassembled the washer. He left without testing to see if the device worked properly. I tested it immediately, and while the diaphragm was in fact no longer leaking when the washer went in to the spin cycle it sounded like a machine gun was firing because something is loose in the canister. I called them and asked them to send someone out to loo at this. They told me I had to call Samsung and open a new ticket because this ticket was closed. I said it's not closed because your tech caused this problem by not reassembling the machine properly and did not test it. They said they'd fix it but I had to call Samsung first. I called Samsung and got a new case number and called back HSN. They then told me that this is a new problem and I would have to pay $90 for the diagnosis and then pay for parts and labor again. I said it is a problem that their tech caused and they are responsible for the cost not me. So I called Samsung back and explained the situation. Fortunately Samsung recognized that this was the techs fault and offered to pay for HSN to come back and fix the problem that HSN's Tech created. HSN Called me the following day and said, "Good news, Samsung has agreed to pay for your new issue with your Washer." I told them that I do not trust their techs to do any more work on my machine and I would simply like a refund for the work that was not properly done the first time. They have denied me a refund, so I have processed a charge reversal on my American Express account. I do love American Express for that reason.