The co-owner, Billy Silk, came to my house to give me an estimate for a new boiler and was incredibly rude. When he said I would need a boiler with a pump, I asked if the pumps made noise; he said, "I've been doing this for 40 years and never gotten any complaints, but I can tell I'll get some from you." He sent me a rough estimate and recommended model on a Thursday, and when I sent an email to ask questions about his recommendations, he replied on Monday that they had suddenly become too busy to do the work. Rude and disrespectful. I'm glad I got to see what kind of business they are before entering into a contract.