I looked up deck maintenance on Angie's List, and from there visited the web sites of several contractors. When I called Rupert, he was very responsive. One thing I really appreciated was that he asked me to describe my decks and their approximate size, and gave me a "ballpark" estimate of what it would cost to clean and stain my decks. This gave me confidence that he was customer oriented ... if the ballpark estimate was not in my price range, we could discuss alternatives. Rupert came out within a few days, at my convenience, did precise measurements, and gave me a detailed estimate that turned out to be very close to the original ballpark estimate. He went over various types of stain and colors, discussed the pros and cons, and recommended a few that he thought would match very well to my house color and landscaping. We picked a semi-opaque stain that had a redwood hue, with good UV value because my decks had southern exposure and would get a lot of sun. He also advised me up front that the particular stain would take well to future maintenance efficiency, and why. Clearly thinking ahead several years. He went over in great detail the cleaning and staining process, and what I should and should not expect. Within a few days, Mike arrived and did the cleaning and brightening. Just that step made the decks, which were 10+ years old, look close to being new wood. The cleaning process left absolutely no residue or dirt on my landscaping, patio or home. After the wood dried, Mike returned and did the staining. He took great care to explain the process, and again, not a drop of stain ended up anywhere but on the decks. And how great they look. I purposefully waited a few months to write the review to see how the decks would weather, and I can say they both still look magnificent. All my backyard neighbors have commented on how beautiful the house looks with the newly stained decks. After the staining was completed, Rupert returned to confirm with me my satisfaction with the job. He took a few pictures, but I have not yet seen them on his website. If I see a photo in the future, I will return to this site to add the photo. Again, thanks to Rupert and Mike.