In contacting the company on their main contact number and describing my needs, they routed me to the correct person for an estimate. He and I have been in contact via voicemail and direct communication and spoke of scheduling a specific date. He said he would give me the schedule for that day, but no one showed up. I provided a lot of information to him about the job, how many flights of stairs they would have to go up, that the job would require two people, and my contact information. He continued to call me and say that he doesn't have enough information from me. I had to leave another message asking him to call back, so I could give it to him. I left another message giving him the necessary information a second time. The information didn't get passed along to the people to get the job scheduled. No one called to let me know if anyone was on their way or that they weren't coming. Many of my voicemails have been unreturned. I learned later that he passes the information along to someone else, so it must have fallen through the cracks. It took a while to get the job scheduled, and after about 10 calls, they sent one person out to do the job instead of two as I requested. Now I have to re-schedule for another day. The couch needs taken away because it is infested with bed bugs. The bed bug treatment has been taken care of with the exception of the couch, and now the company who did the treatment has to come back to confirm the service is completed. They can't confirm the treatment as completed until the couch is removed. By Alliance not following through on the service date, I have additional costs with the treatment company because I have to have them come back out for an additional inspection. Alliance has heard my issues, and they still want me to talk to the original person I have been in contact with since he is the main contact. I do not feel he is trustworthy or has the ability to communicate effectively and get the work scheduled. The customer service has not been up to par. I have had a very terrible experience overall with them.