Andrew came to our home to give a quote for ongoing yard maintenance. He is quite knowledgeable of plants/trees, which was good to learn about a few of the items in our yard as we had only recently purchased the home. He is a friendly guy and we decided to give him a try since he also does landscape installation (and we have 10,000 sq ft that we will be overhauling in the next year). Our priorities were to remove the leaves from our roof (we have many big trees), trim many of the dead branches from shrubs, weed landscaping, and mow yard as needed. I had provided this list of priorities in my original email and stressed them again in person. Cleaning off the roof was a top priority as the house had been vacant for several months during the fall (so the roof was matted with leaves). We decided to have them come twice per month to do these activities and estimated about 2 hours per visit. On the first visit they blew leaves from the yard area, with most of it being blown into the back yard for use as mulch as we had discussed. Unfortunately, the roof wasn't cleaned, bushes weren't trimmed, and beds weren't weeded. Also, we had agreed to leave the leaves in the landscaped beds as mulch, but in one bed (and only one bed) every leaf was removed right down to the dirt. It looked odd to see one bed with just dirt and the other one just two feet away full of leafy mulch. I followed up with Andrew who explained that he didn't think the bushes should be trimmed until after last possible frost. He noted that there had been a miscommunication with his team about cleaning the roof and they would do it next time. On the second visit they blew leaves from the yard areas. Unfortunately, the roof wasn't cleaned again. And just days later when we had a big rain, the back-up of leaves on the roof pooled water around our skylight causing water to leak into our home. Bushes weren't trimmed (because there was still possibility of frost), but I was disappointed that no weeding was done. At minimum, I expected 2-foot tall privet tree seedlings scattered throughout our landscaping to be pulled. I should note that I contacted Andrew previously, I did praise the leaf blowing as it was good work. Shrub trimming aside, I just wished the other work that could be done, would have been done. After the 2nd visit and receiving our invoice, I contacted Andrew to cancel our services effective immediately. The invoice upset me a little bit since the line items for each visit included trimming/weeding for both visits, which I had made clear were not done. Unfortunately, it didn't work out for us, but I wish him well.