Founded 1984 • With Angi since December 2007
Service Provider Response
We apologize to for any misunderstanding. We take great pride in our reputation and the quality of service we provide our clients. February and March are a very busy time for our sales reps and, in this case, the sales rep did not keep notes from his initial telephone conversation with and simply forgot his original price quote for the consult fee and design. This was an unfortunate mistake and we understand why was confused. However, as ideas were discussed and a design/estimates were prepared it became clear that their wish list would exceed their budget. For example, they wanted a tree removed from the rear yard to create a lawn for children to play. The is very large tree, access to the tree is extremely limited, and in DC, you have to pay a very expensive tree removal fee (it's not negotiable by DC). We are not a tree removal company, so we obtained a price quote from a very reputable tree removal company. Talk about "shooting the messenger!" During follow-up meetings we presented various ideas and budget options from which they could select their priorities and build a budget. Without going into the limitations of their existing deck or the floating concrete kitchen door landing, we believe our sales representative's intent was not to up-sell them but to help them refine their design choices to meet budget. This is an unfortunate example of a client and sales rep not building trust during the decision making process. We are very happy that they finalized a scope of work that fit their budget and found another company to perform the work.Service Provider Response
We very much regret that our relationship with this client has ended. Our success is and will always be predicated on providing outstanding services to our clients. This philosophy has proven to be successful during the 32 years we have been in business, as we have enjoyed thousands of very satisfied and happy design build and maintenance clients. Unfortunately, sometimes clients expect additional services at no cost, and sometimes we have to make the difficult business decision to say no.Service Provider Response
Dear [member name removed]: Thanks for your honest and frank evaluation. We need to better respond to each prospective client, even when so busy. We are extraordinarily busy this year due to the extended cold weather which delayed the selling season. Our staff dropped the ball by not getting back to you in a timely fashion.Angi Certified
2022 Super Service Award
Offers Coupon
Exterior Medics is a premier home remodeling company, specializing in exterior replacement and repairs for both commercial and residential properties. When it comes to service and execution, we are unmatched. We've earned the Angie's List Super Service Award for 8 consecutive years, and are among just 2% of contractors nationwide to earn the GAF Master Elite status. Our team handles every project with utmost care and a laser-focused attention to detail. We consider every home we touch to be a reflection of our high standards, and treat every homeowner like a beloved member of our own family. Bonded and well insured. Licensed in both Maryland and Virginia.
Angi Certified
MCP Chimney & Masonry Services Inc. is the premier chimney and fireplace service provider in the greater Baltimore-Washington metropolitan area and the sole source provider of building, installation and repair services for numerous builders, property managers and several leading area fireplace and woodstove retailers. We are currently in our 16th year of operation and we are very proud of our company and take great pride in our professional standards and quality of work. We have earned a solid reputation in the community for being a quality service provider proven by our roster of over 20,000 satisfied customers. MCP employs teams of knowledgeable certified technicians and has implemented a service deployment plan incorporating an experienced management staff along with an enterprise software solution to deliver a cost-effective way to design, renovate or repair your fireplace, woodstove or chimney while delivering high quality service.
Angi Certified
If you're looking for high quality and personal service, you've come to the right place. At David Ricard Masonry we’ll take your ideas and turn them into beautiful artwork that always pleases our customers. Honest family business that has been serving the Washington DC area for over 12 years. Please call (571) 437-8957 24/7 to contact us for a free estimate now!