A-1 TV Sales & Service LLC

The actions of A-1 have led me to pursue legal action and begin media outreach to "consumer report" and "on your side" reporting against LG and A-1. They have put me through **** since March 2020 and it is now September. My 65" LG C9 has a well known and documented coil whine issue. You can find videos of the sound and complaints on any message forum and review section. It only occurs when bright colors appear on the television. The fix is to replace it. When watching TV became unbearable I put a repair order in, in March. A-1 then sent Person #1 (I believe the owner) out. He said he couldn't hear it (even though my partner and I could hear it screaming into our ears when we put a bright screen on). He said it was likely the power strip. So we changed power strips and the noise was still there. He then said it likely had something to do with the room/cables but I explained we had moved the previous couple of weeks and that it was doing this there too and that it couldn't be possible. He then said "well then it's likely not the TV" but something plugged into it, he pointed out the Fios router. I explained we had Xfinity at the last place and it still did it there, like I just said. We unplugged everything from the TV including the power. Then just plugging the power in we turned the TV back on and as soon as a bright image came on from one of the LG wallpapers, the noise predictably happened again. So he said he would swap out the power supply and that should fix it (even though he just said it was the power strip, cables, other devices plugged into the TV). Of course, this did not fix it. I let it go for a couple weeks to see if it would self resolve and it didn't. So I put in a second repair request. Person #2 comes out and says he CAN hear it. After looking everything over he said since we replaced the power supply and that it's a coil issue, that I need LG to replace the unit for me since there's nothing else A-1 can do. So I called LG as Person #2 instructed me and told them what Person #2 said and they said he never sent that information in. So we spent a couple MONTHS trying to get A-1 to cooperate and send that information over and they NEVER got back to me or LG. LG tried everything, to no avail. So LG said they would type all of this up and send A-1 out a THIRD time exclusively to get a note saying they cannot repair it and LG needs to replace it. So Person #1 is sent back out again. I have the noise blasting with bright screens on and he can't hear it. Again, just like the first time, he tries all of the "take a shot at whatever it could be other than the TV" excuses. Even though he is just supposed to be saying he can't fix it and it needs to be replaced. He finally says he will let LG know and leaves. This is where I am forced to take legal action. In his report, he DID NOT write that they simply cannot fix it and it needs to be replaced. He pulled YET ANOTHER RANDOM excuse from his rear end and blamed ME, saying that we keep it TOO HOT AND HUMID in my apartment and that it's causing the noise. WHAT!? Our apartment stays at 68º-72° and normal to low humidity. I have a smart thermostat that will show you SINCE I HAVE OWNED MY TV that the temperature and humidity have been WELL within the Owner's Manual temperature suggestions. I also have a decibel reader that very clearly shows the TVs high pitched screaming noise that Person #1 claims to not hear. After over 20 calls with LG they asked A-1 to come out and take a look again and A-1 refused. In July, my tinnitus (permanent ringing of the years) drastically worsened when I was simply sitting on the couch, out of nowhere. I suspect the high pitched screaming into my ears from the TV has aggravated it permanently so I cannot even turn the TV on anymore because of this. I am currently working with my ENT, who also thinks it's very possible this is the source and could have been prevented if the noise was removed sooner. All that was needed was a simple "well we can't fix this so let's get you a replacement". But after six months the only thing left is legal and media action. I will now be bringing my over 20 recorded calls to LG, proof of them repeatedly trying to reach A-1, my decibel reader and readings that contradict Person #1's claims, my smart thermostat information proving again that Person #1's claims are ridiculous and pulled out of thin air, and my doctor's notes to court and every local news source and I will even attempt the larger national "On Your Side" and "Consumer Watch" segments. Every format that can get a review and description of this will also get this write up. The absolute **** this has been is indescribable when it should've been handled completely differently from the start.

Worst and most unreliable service. They were booked by Best Buy Geek Squad to service my home appliance. They never showed up on date of appointment and have the gall to call to "schedule" an appointment for a future date. Previous to appointment I called multiple times to confirm, and no one answers the phone, forcing me to leave multiple voicemails. They don't care, and I would avoid like the plague.

They asked for a picture of the screen and did not contact me again. The TV can be fixed. But they did not respond.

I have a problem with my Samsung TV. Owner called and discussed possible problem with me. Concluded fairly quickly that it probably wasn’t worth repair due to cost. Even though there was no repair money to be made the owner stayed on phone with me and gave me a great deal of information & insights into possible replacements. Friendly, knowledgeable and overall very helpful even without any financial benefit for him to do so. He will be my GO-TO repair person if either of my 2 other TVs need repair. It’s no wonder they’re rated so highly.

I have a Samsung F8500 plasma, purchased in the fall of 2013. For those who don't know, this was the pinnacle of TV image quality and still fares extremely competitively against current TV's especially. Essentially, this is still a great TV despite it being 7 years old and I have no desire to jump into an OLED set yet. Imagine my dismay when out of the blue, the TV started doing all the things that TV's start doing when they're about to act up. Taking longer to power on. Then after a while, starting to shut itself off. After extensive googling, I thought it could be a couple of different things and I really didn't want to break out the soldering iron and attempt to repair it myself. The stakes were too high! My plasma baby deserved professional attention! I looked up and called A-1 TV service to attempt to remedy my issue. I had no issues with them whatsoever. They made an appointment, came during the specified time, and very methodically diagnosed and repaired my TV. They *could* have done any number of things to extort more money out of me (they could have told me it was a bad power supply, a bad capacitor, etc) but the problem was literally that the TV needed to have a couple connections re-soldered. It was taken care of professionally and courteously, and they even put my TV back right back on it's wall mount. Their price was super reasonable, and I will always use them in the future if any of my other appliances have issues. They repair all manner of appliances except refrigerators. Thank you A-1 TV for bringing my F8500 back to life!!

LG contracted A-1 to perform a warranty panel replacement for my LG B6 OLED television that had image retention issues. A-1 came out and replaced the panel, but the next day the TV would power on, but wouldn't display a picture. A-1 identified the issue as an internal cable that was defective and ordered a replacement cable from LG. A-1 came back out and replaced the internal cable but the issue with displaying a picture persisted. The TV powers on but no picture is displayed. I contacted A-1 again to request their assistance and the owner came out to take a look. He disassembled the TV and re-seated the internal cabling. Afterward it powered up and a picture was able to be displayed. The next morning, I attempted to turn the TV on and no picture was displayed. I turned it off, turned it back on - and it displayed a picture, but just as a precaution I emailed A-1 to let them know that this issue was persisting and asked what the path forward for troubleshooting was. I received no response from A-1. I emailed again this morning reporting that the TV still has issues displaying a picture and received a response that I'm going to have to go through LG for further support. My LG B6 never had any issues displaying a picture until A-1 replaced the panel. Now they're referring me back to the manufacturer for an issue that they can clearly troubleshoot but are refusing to do so. If a company is contracted for warranty repair work and the repair never really works, does the work count as being completed? I'd say that the answer is, "No." Avoid these guys! 4/7/20 - I just had the owner, Jeff, call me in a rage and tell me that he "didn't appreciate" the poor review that I left him on Angie's List (same as here). I've never had a vendor speak to me in the way that he did in my life. There's another review on Yelp (yelp.com/biz/a-1-tv-sale… ) from a woman who describes Jeff's demeanor as being in a rage. It's accurate. Believe her. At the end of the call he told me to "never call him again." This is what you'll be dealing with if you deal with this company. A-1 TV was contracted to replace my OLED panel and it has never worked appropriately since the day it was installed. That's the bottom line. I've been nothing but accommodating during this process. I work in tech and realize that sometimes technical things don't work even if you do things the right way. This issue was never fully troubleshot (after FOUR (4) visits to my home) to determine the actual cause of the fault. Sending me a terse email telling me to pursue further support from LG is passing on the responsibility for the issue. A-1 was hired to perform warranty repair work and it was never appropriately completed. I told Jeff to cancel the ticket. I'll work with literally any other authorized LG vendor in the area to get this work completed. As of today, 4/7/20 - I still have a TV that doesn't work after the initial visit from A-1 on 3/16/20.

The technician was punctual, polite and appeared knowledgeable, explaining that he would need to order a part. But nearly three weeks passed and we hadn't heard back from the company. After calling and leaving a voicemail message to find out the status of the ordered part, we contacted the company a third time. We were finally told the part has been discontinued. Why didn't the company contact us to inform us? Very poor communications by A-1 TV.!

Poorly, The left panel of the TV worked intermittently, and I had previously attempted to fix it myself by replacing the boards. I had some success by adjusting the wires, but I'd practically have to take the TV apart each time someone bumped it. So I know it was a loose connection somewhere in the TV. When I took the TV to A-1, based on a few discussions back and forth in Angies list and their good reviews, I hoped for prompt service (especially since so many folks said they serviced TVs in place at home quickly.) Unfortunately, I felt like I had to call twice a day to get an update. There was no clarity on when a diagnostic would be done until they returned my call and said it would be 72 hours pluss a weekend day (this was already 24 hours into the process) before someone could diagnose, but that one of the techs had "taken a quick look yesterday". I explained how frustrating that was, and that I was not impressed by their communication, and planned to write a review at the end of the process. A few hours later, they called and told me that though they hadn't done a full diagnostic, the tech who took a cursory glance (and didn't open the TV to do it) had already decided the left panel was bad, and because that part wasn't available, we should just buy a new TV. Obviously this was VERY frustrating. The receptionist (very friendly!) let me talk to the tech, who insisted over and over that he didn't need to do a comprehensive diagnostic because it was financially a better idea to just buy a new TV. He was unwilling to describe in technical details why (I'm a friggen trained electronics technician, i just didn't have the time to do it myself) why he'd made his assessment and when I asked him to justify his assessment with evidence, he told me "This is why I don't like talking to people like you. You know too much. I don't want to talk to you" and hung up. Now I'm out $75 dollars for a diagnostic that was never fully done, had a tech hang up on me, and lost time driving to drop off the TV, which I now have to go pick up (but they're closed now and tomorrow.) I've got nothing to show for my time and money. Based on my limited experience, I suspect they do the level of work I could do myself in my spare time: They do simple parts swapping and won't take the time to solder or use a multimeter.

They told me part was no longer made. Saved me the trouble of trying to do a repair that couldn't be done.

Good response to questions and courteous, but seemed unwilling to go outside the box to find the necessary part (located in a few moments of Google searching) when their normal supplier was unable to source it immediately. I had provided the model # and manufacturer, and a pretty detailed list of what I had already tried, and narrowed the problem down to a particular module. Ended up choosing another shop that was able to acquire the necessary part. Bonus points to an amicable encounter.