RAM located parts that, although not PA House provided, could be made to replace the broken parts, and within a week, as promised they repaired the chair to my satisfaction. They were upfront that they could not guarantee that it would not break again, but felt it would provide service for a reasonable time, so I authorized the repair and have been happy with their work. I would definitely use them again, if such services were needed, and I would recommend that anyone consider using them for any furniture repair/refinishing work.