If you want prompt service but slow and faulty installations, KeyedIn is for you. We called KeyedIn after someone tried to break into the garage and jimmied the doorknob lock. We were locked out of the garage, and to their credit, KeyedIn sent a technician (Clifton Reed) that afternoon. Clifton arrived promptly at 1:00pm and after discussing the older locks on our house, we decided to replace the front and back door locks in addition to the garage. The technician was very slow, and after only installing one lock in three hours, called for backup. After six hours, the technicians installed 3 deadbolts and 2 doorknobs -- finishing their work just after 7:00pm. The total cost of parts and labor was just over $1,100. Two days later, our newly-installed front doorknob jammed and the door wouldn't open. The handle turned loosely, but the latch wouldn't catch. I called KeyedIn, and again they promptly sent over the owner, Shay Knaani, to fix the handle. Shay initially accused us of slamming the door and causing the issue, but ultimately realized the installation was faulty and replaced the latch. KeyedIn did not charge for this labor, but Shay also did not offer an apology even after trying to blame us for the issue. Seven days later, our new garage door handle jammed and we couldn't access the garage! The manager at KeyedIn explained that Clifton had been let go for a number of faulty installations and suggested we should get a partial refund. Shay quickly called and came out within two hours. He first, however, asked us to repeatedly push and pull the door handle and jimmy the key to try to get the door to open. He again accused us of slamming the door -- this time to the garage -- and causing the jam. Frustrated, I demanded that he come back and fix the new faulty installation. Taking another two hours from work, I met him that afternoon. Using a screw driver, he unstuck the door and tightened the latch. Again, he did not apologize for the issue or accept responsibility for the problem. It wasn't his original installation, but it was one of his original employees. He did not feel that we deserved any refund, even for partial labor, for our time or the bad installation. When I told him that I would write this up on Angie's List and Yelp, he accused me of trying to blackmail his company. Full installation has taken 3 appointments and 10 hours total .. and that's just in the first week. Who knows if we'll have more issues to come! Most frustratingly, KeyedIn and Shay did not accept any responsibility for two jams occurring from their installations. We have been in this house for nearly five year without any issues with our doors or locks (until the garage break-in). KeyedIn, while prompt in their service, did a terrible job delivering quality installation.