The short version: I cannot say enough good things about Darius, his team, and my experience with Flood Damage DMV, Given the nature of when you'd need a crew like this to come into your home, you're already in a pretty vulnerable place--this team truly made me feel like everything was going to be OK, and the work they did made absolutely sure that I will be! If you're in the same place that I was, dealing with a water/structural disaster in your home and wondering which of these services to use, just stop looking now and give them a buzz. You will be so glad that you did. Now, if you want the TL;DR version: The toilet line in the apartment above mine leaked into my ceiling, and eventually into my walls, culminating in it all coming down all over my carpet, sofa, etc. Michael came out within 45 minutes of my contacting someone at Flood Damage DMV to do an assessment. He was genuinely caring, professional, transparent, and detailed about how he was doing his assessment and the potential work that would need to be done. I think that's worth stating the estimate was extremely reasonable and incredibly detailed. The best part was, they could also start the same day - the day before Thanksgiving. When the crew arrived, they were all as respectful and thoughtful as Darius had been. I had told him that I was planning to haul my sofa and coffee table to the dumps later that day, and asked if they could help me move it out to the driveway in the meantime. They did that--and then Darius offered to have his crew haul it, since they had extra room and they would be going there anyway--no extra charge. That was one of the many examples during my experience working with Swift that was maybe a "little" thing, but it goes a long way when you're already dealing with such a rotten situation in your own home. The crew worked super quickly and cleanly, and were as undisruptive as a crew of people tearing up ceilings and floorboards could possibly be. The machines ran for three days inside of the dust tent that they built, and just before they were scheduled to be removed, I found that the leak from the ceiling that caused the whole mess was still happening! Darius arrived at the same time as my landlord (who I had informed) and the upstairs tenant (whose toilet was causing the problems)--but before the plumber. He immediately offered to leave one of the fans with me until the plumber could come, since there was bound to be a bit more leaking before they could fix it. He very sternly but respectfully educated both my landlord and the upstairs tenant about exactly what needed to be done, and why, and that they needed to do it as quickly as possible (communicating the impact and seriousness of this situation to my landlord had been a struggle, and Michael was aware of this). The message got through, thanks to him! Flood Damage DMV incredible service assured my home will be clean and safe to live in.