Not well. My husband ordered 8 yds of mulch to be delivered today. Last night there were torrential rains and my yard flooded. I phone Saunders first thing, at 7:15am and left a message regarding our delivery. At 8:30am no one had returned my call. I phoned again and spoke with a man, who I am assuming was Mr Saunders. I explained that our yard was flooded, and asked if I could reschedule to the following week. He explained the difficulties of rescheduling because of the different distribution points that they use. I again asked if I could reschedule, emphasizing the condition of my yard, saying that my yard service could not even get to my yard. He said that he had had only one cancellation that morning due to weather. Also he stated that this was like someone cancelling a doctors appointment at the last minute. He said he would cancel the delivery for $100 fee. So he was able to cancel if I paid him to do so, but not reschedule if I asked. I had no intentions of cancelling the order. He was condenscending and not customer orientated. Needless to say the conversation was not cordial and ended with me instructing him to deliver the mulch so that I did not incur the cancellation fee. I understand that he is running a business, but when you are dealing with an industry that can be influenced by the weather you have to make accommodations for your customers at times. It is not about what is convenient to the supplier . We are regular customers of Saunders, and have used them on many occasions in the past few years for different things. I would not use them again due to their inflexibility and attitude toward customer service - buyer beware!.