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Kaspersky Safe Kids

Get help with Kaspersky Safe Kids for Windows, macOS, Android and iOS

417 Topics
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Child's "request for more time" appears in my email inbox but does not appear in ios app or in website (can't see request anywhere)

Son is using windows 10 desktop computer. He requests more time through Kaspersky. I receive an email into my email inbox. When I click it however (and go to Kaspersky web app) the request does not appear there. If I check the app on my ios device, the request does not appear there either. This is...

Meaning of "Available on blocked device"

In the Setting for Applications of my kid’s device, there is an option for Allowed and Restricted - that is the check/ uncheck on the “Available on blocked device”. What does this mean?Does it mean: The kid can use the application in the device when this option is checked and the setting is switched...

How use for sef control?

How to make hard getting around?

How to block YouTube videos playing within the WhatsApp app

Hello. I do not allow my child to watch YouTube videos unsupervised and thus have YouTube website and app blocked in Safe Kids. HOWEVER, my child discovered that she can watch YouTube videos WITHIN the WhatsApp app (Android) if someone sends her a link (or she sends herself a link). I want her to be...

forbidden website still accessible

Not even in other browsers, in the same one they were using. it worked yesterday where I was able to turn the website to forbidden and it stopped them being able to go onto the website. today I repeated the process and even though the category shows red it does not say access blocked.

Kid can do anything they want even when phone should be blocked

I've used this for a while and it worked great at first. I don't know what changed lately but my kid can use the phone fully and do anything even when it's during the blocked times, and I only have a couple of apps allowed. I have checked the settings repeatedly. She was just on discord and Minecraf...

Cuemath online class site is not stable (timeout) with Kaspersky

Hi,https://leap.cuemath.com/ online class site disconnect and timeout very frequently on PC with Kaspersky safe kid. we troubleshoot this many times and 100% sure Kaspersky is the root cause. the class runs for less than minute then disconnect.when we access via another pc with no Kaspersky and usin...

website exclusions have been deleted

I’ve just noticed my son using a website that I had blocked. When I log into mykaspersky and look at his profile, all the website exclusions that I had previously set for both him and all our other children have been deleted!This has happened several times before and not resolved. I’m totally fed up...

activity timeline

Hi, do you have an activity timeline where I can see the usage details, like:10:30 minecraft 15min10:00 Chrome reddit 30min9:35 Chrome Youtube 15min RegardsEmad

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