I called Jose based on the reviews on Angieslist - my first time using the list. He was polite, promptly returned my call and scheduled the appointment. I told him I had called based on his reviews, and Jose thanked me for the opportunity. I have never had a repair person say that before. Ray, the technician, called a half hour before arrival and was on time. He was polite, thorough, performed an inspection, showed me the state of the interior of my dated HVAC system using an extendable camera, and cleaned the furnace. We're hoping I will get one more year out of it. I signed up for the twice yearly inspection program. I was pleased to hear that unlike the last company I used, this one actually has real 24-hour service. Ray told me they try to schedule no more than eight housecalls a day (besides emergencies of course), so they can provide more personalized service. Thank you Angieslist! Thank you Jose and Ray.