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@forrester

Forrester helps business and technology leaders use customer obsession to accelerate growth. With us, you can be bold at work.

Cambridge, MA
forrester.com
Joined July 2007
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  1. Pinned Tweet
    May 4

    Say hello to Forrester Decisions.

    Introducing our new portfolio of research services
    Forrester Decisions helps executives and their teams — across technology, customer experience, marketing, sales, and product management — plan and pursue their most pressing priorities.
    2 replies 3 retweets 13 likes
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  2. 16 minutes ago

    No, it's not NPS, CSAT, or even Forrester's CX Index! It’s: 💰

    2 likes
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  3. 31 minutes ago

    There’s only one metric that matters to your c-suite...can you guess what it is?

    2 replies
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  4. 3 hours ago
    Replying to

    Another great blog is by on employee well-being + motivation 👏

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  5. 5 hours ago

    It can be hard to stay motivated on Mondays 😴 What are some ways you stay energized for the week ahead?

    3 replies 1 retweet 3 likes
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  6. Jun 13

    And the answer is...2 days a week, your sellers are faced with paperwork instead of opportunities! 👀

    In total, how much time do you think sellers waste on non-selling activities?
    1 retweet 4 likes
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  7. Jun 11

    What orgs need to do on the via + 👇

    3 retweets 2 likes
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  8. Jun 11

    Remote working = higher risk of employees feeling isolated, which is one of the top predictors of employee burnout 😣

    The Pandemic’s Lasting Impact On Employee Engagement
    1 reply 2 retweets 6 likes
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  9. Jun 10

    In total, how much time do you think sellers waste on non-selling activities?

    2 retweets 2 likes
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  10. Jun 10

    leaders: when's the last time you experienced an “ambush” in the board room? has some tips 👇

    1 retweet 3 likes
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  11. Jun 10

    We’ve created this resource hub to help leaders bring their initiatives to the forefront of their strategy.

    4 retweets 3 likes
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  12. Jun 9

    Are you struggling to secure buy-in for your initiatives? Start with a business case that tells a compelling financial story. Learn how in this step-by-step guide.

    1 retweet 2 likes
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  13. Jun 9

    We’ve all had to make compromises. Instead of changing everything, try this: ✓Change a team’s behavior ✓Get a smaller project funded ✓Get 1 or part of a project done

    3 likes
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  14. Jun 9

    Businesses, customers, and employees win when companies create inclusive experiences.

    4 retweets 8 likes
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  15. Retweeted
    Jun 9

    THE BEST experience ⁦⁩

    3 retweets 8 likes
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  16. Jun 9

    We agree, Sonali! Jammin' out at 🎶

    1 like
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  17. Jun 9

    You need all of these people for the perfect CSI team: 😎 The CX Leader 🤠 The Data Wrangler 🧐 The Data Scientist 🤩 The Design Researcher 🥳 The CX Analyst

    1 retweet 5 likes
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  18. Jun 9

    😎 proving that CX is cool at .

    is Solving Customer Mysteries With Quantitative and Qualitative Investigation. He is very cleverly connecting mystery, detectives with CX strategy today at . For example:
    1 retweet 4 likes
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  19. Jun 9

    Who would be in your “CSI” team?

    1 retweet 3 likes
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  20. Jun 9

    Don't forget — check out our new, unified offering that helps you conquer your CX priorities + deliver results. Meet with an expert at The Forrester Hub.

    2 likes
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  21. Retweeted
    Jun 8

    Outlines Six Priorities on Day 2 of CX North America

    1 retweet 3 likes
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